Engage Civility at Work with the Veteran Affairs’ CREW Initiative

The United States Department for Veteran Affairs has established ‘Civility, Respect, and Engagement in the Workplace’ or CREW, which was established in 2005 as a response to employee feedback claiming that their job satisfaction have been affected by low levels of civility at work. CREW’s goal is to encourage workplace civility and improve the climate at work.

Facilitators regularly meet with identified groups to work with them with the intent of building a civil workplace. Discussions, problem-solving efforts, and exercises and activities are done as to improve how participants relate to one another.

While there is no manual for CREW, it is made sure that the initiative is structured similarly as each facility would identify a CREW coordinator to organize the meetings. Research conducted by CREW, on the other hand, found out that there are several factors which affect workplace civility and are of importance to administrators, clinicians, and non-clinical staff. These factors include overall job satisfaction, intent to stay in a particular position, reduced sick leave usage, fewer complaints, and better work outcomes.

Those who are interested in the CREW initiative as part of an organization’s anti-bullying workplace solutions, one may contact the National Center for Organization Development.

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