Workplace Bullying Contributes to Medical Malpractice

by Catherine MatticeJul 18, 2012

Here’s a really great article on workplace bullying and medical malpractice. The most important paragraph in the article is this one:

According to the Joint Commission (JACHO), an organization which accredits hospitals throughout the U.S., of roughly 5,000 sentinel events (events which resulted in patient deaths or severe injury as a result of malpractice) 70 percent were caused by poor communication between staff members and a leading cause of poor communication is workplace bullying. In an ISMP Survey 49 percent of health care professionals said that intimidation had altered the way they handled order clarification or questions about medication orders.

Thanks Kristin for talking about this very important issue!

Do you know how much money chronically bad behavior costs your company? Spoiler alert – it’s a LOT higher than you want it to be. Download our data and worksheet to see how it’s costing your organization and what you can do to fix it.

About Catherine Mattice

Catherine Mattice, MA, SPHR, SHRM-SCP is President of consulting and training firm, Civility Partners, and has been successfully providing programs in workplace bullying and building positive workplaces since 2007. Her clients include Fortune 500’s, the military, several universities and hospitals, government agencies, small businesses and nonprofits. She has published in a variety of trade magazines and has appeared several times on NPR, FOX, NBC, and ABC as an expert, as well as in USA Today, Inc Magazine, Huffington Post, Entrepreneur Magazine, and more. Catherine is Past-President of the Association for Talent Development (ATD), San Diego Chapter and teaches at National University. In his book foreword, Ken Blanchard called her book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, “the most comprehensive and valuable handbook on the topic.” She recently released a second book entitled, SEEKING CIVILITY: How Leaders, Managers and HR Can Create a Workplace Free of Bullying.

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