Eliminate Workplace Bullying for Good

CareerBuilder reported in 2011 that 1 in 4 people are bullied at work.

Workplace bullying is recurring negative and abusive acts that include yelling, silent treatment, aggressiveness, extreme criticism, uber-excessive micromanagement, and spreading rumors. Targets of this behavior experience an array of psychologically damaging consequences such as distress, humiliation, anger, anxiety, discouragement, hopelessness, depression, burnout, and lower job satisfaction.

Of course, this decreases your bottom line – it is estimated that an organization can spend up to $100,000 per bully in turnover, absenteeism, presenteeism, low quality work and reduced work product, decreased company loyalty, development of a hostile workplace culture, communication breakdown, bad reputation within the community and industry, and workers compensation and litigation… to name only a few costly damages.

Course Description: Workplace Bullying Training for Managers & Supervisors

Managers are responsible for creating a positive workplace where employees can thrive. In order to do that they need special knowledge in both immediately addressing negative behavior as it occurs, as well as creating a positive culture. Managers must be actively involved in ending negative behaviors and pushing positive behaviors at all times; this workshop provides the tools to do so.

Learning Objectives

At the end of the training, managers will be able to:

  • Define workplace bullying, identify bullying behaviors, and understand bullying as a social phenomenon
  • Describe the damage bullying causes the organization and people
  • Discuss the business case for building a positive workplace with employees
  • Identify symptoms of negative behaviors within their own departments
  • Immediately implement specific tools to address bullying, including:
    • taking grievances from those feeling targeted by, or witnessing, bullies and working directly with HR to resolve them
    • stepping in immediately when they witness bullying
    • coaching those they witness engaging in bullying and provocative targets
    • addressing positive behavior in performance management processes
  • Work together with their employees to implement action items that will build a positive and civil departmental culture
  • Recognize the impact of change on their employees and the organization, and identify actions that can help them overcome the inevitable resistance to change
  • Agree on action steps they will take as a team to engage the staff in building a positive workplace culture, and develop a process for continued work together

Course Description: Company-Wide Workplace Bullying Training

This workshop provides the interpersonal skills needed to develop a positive workplace culture, and addresses negative behaviors from several angles. The workshop will provide information for those who might feel targeted by aggressive co-workers by offering assertiveness skills, and those who might be too aggressive by providing positive communication skills. The workshop also addresses bystanders to the behavior by creating awareness about the importance of standing up for each other. Finally, attendees will agree on a set of ground-rules for treating each other with respect that can be used in a variety of ways.

Learning Objectives

At the end of the training employees will be able to:

  • Define workplace bullying, identify bullying behaviors, and understand bullying as a social phenomenon
  • Describe the damage bullying causes the organization and peers
  • Describe the value of having a civil and positive workplace for the organization and peers
  • Determine their own barriers to effective communication in order to overcome them
  • Understand the role they play in the way they are treated at work
  • Describe the difference between listening and hearing, and determine specific action items to increase their ability to listen
  • Provide constructive feedback to their peers and managers
  • Use assertiveness to prevent bullying and respond when it is targeted at them and at others
  • Use their nonverbal communication to become more assertive
  • Agree on a set of ground rules for behaviors that they will hold themselves accountable to
  • Define a personal action plan for improvement

Both courses are highly interactive, and includes a workbook, activities, discussions and assessments.

Sustaining Behavior Change After the Training

This program also includes:

  1. Personal action plans regarding interpersonal skills that can be tied to performance management
  2. Leadership action plans managers can create and implement within their departments, and that can be tied to success measurements
  3. A healthy-workplace corporate policy template
  4. “Ground rules” created in the trainings that can be used for any number of activities to keep the culture change moving in the right direction

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