by Catherine Mattice | Jul 16, 2012 | Leadership
Unfortunately, the organizational response to bullying behavior is fairly predictable and not always on target. Following are some typical management mistakes encountered when dealing with a bully at work (Namie & Namie, 2000; Hornstein, 1996): • Management often...
by Catherine Mattice | Jul 16, 2012 | Civil & Healthy Workplaces
In his book, The Articulate Executive in Action, Granville Toogood discusses the use of something he calls CVA (communications value added). The rule of CVA is this: what you say and how you say it can determine your success. Once you get the hang of it, it can become...
by Catherine Mattice | Jul 16, 2012 | Civil & Healthy Workplaces
This little jewel is certainly an oldie, but a good one as well. One evening an old Cherokee told his grandson about a battle that goes on inside people. He said, “My son, the battle is between two wolves inside us all. One is Evil. It is anger, envy, jealousy,...
by Catherine Mattice | Jul 16, 2012 | Workplace bullying
(Article originally posted on Monster.com’s career management blog, MonsterWorking. Read the original article here.) Catherine Mattice is the president of Civility Partners, a training and consulting firm focused on helping organizations build positive workplace...
by Catherine Mattice | Jul 16, 2012 | Workplace bullying
Today’s workers face the costs of insecurity and incivility. Indeed, an abundance of research indicates bullying is prevalent in the workplace and invites serious damaging consequences for victims, observers, and the organization – including depression, reduced...
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