Is there a conversation on your calendar this week you’re not looking forward to? Maybe you need to address someone’s behavior, explain an unpopular decision, or sit down with two employees who have apparently decided that making each other miserable is now part of...
I just returned from the Ohio Safety Conference (OSC), where I spoke about Why Safety Fails Without Culture & Behavior. In addition to my session, we hosted a booth where we handed out some swag, including copies of my book, Navigating a Toxic Workplace For...
Research shows that more than 70% of employees report experiencing incivility or disrespectful behavior at work, and over half say these behaviors reduce their productivity and morale. Meanwhile, almost every HR or people leader has heard some version of these...
When toxic behavior – such as gossip, harsh sarcasm, incivility, rudeness, public shaming, serial interrupting, microaggressions, and unresolved conflict – is brushed off as personality differences or “not that bad” it normalizes the behavior. As leaders...
You already know what it feels like to be on the receiving end of workplace “drama.” Complaints about rudeness, tension between team members, and employees quietly disengaging are all part of the daily grind. You know it’s expensive. You know it’s draining for you to...
According to a Pew Research Center study, 79% of Americans interact with artificial intelligence (AI) almost constantly or several times a day. Gartner predicts that by 2026, 80% of enterprises will be using generative AI in some form. That means we’re not just...
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