by Catherine Mattice | Jul 21, 2012 | Workplace bullying
A distinguished difference exists between aggressive, passive and assertive communication. Aggressive communication includes that which is designed to be hurtful, or violates another person, much like a bully’s style of communication. Passive communication, on the...
by Catherine Mattice | Jul 21, 2012 | Workplace bullying
What would you do differently? What a powerful question. They say hindsight is 20/20… So looking back on that interaction with the bully you had today, what would you do differently? Did he or she say something that caused you to cringe, or question your own...
by Catherine Mattice | Jul 21, 2012 | Workplace bullying
When dealing with difficult people, also known as the verbal “big bully,” stay calm. Typically, they are trying to “rile you up,” wanting you to elevate your emotions to their level. Don’t let them do it. Keep eye contact with them....
by Catherine Mattice | Jul 21, 2012 | Workplace bullying
A woman approached me after one of my recent workplace bully workshops to tell me about her experiences being bullied at work. After working in her school district for over 20 years, her last 3 years have been miserable thanks to a new boss. The new boss has begun...
by Catherine Mattice | Jul 21, 2012 | Workplace bullying
Let’s continue with the assertive stuff shall we? Let’s talk about how to be assertive. Use assertive body language. Face the bully and look him or her square in the eye. Do this with a pleasant face, but serious expression. Keep your voice very calm....
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