by Catherine Mattice | Jul 16, 2012 | Civil & Healthy Workplaces
In his book, The Articulate Executive in Action, Granville Toogood discusses the use of something he calls CVA (communications value added). The rule of CVA is this: what you say and how you say it can determine your success. Once you get the hang of it, it can become...
by Catherine Mattice | Jul 15, 2012 | Workplace bullying
The ABC News segment that aired the other morning, Battling Bullies in the Workplace, further confirmed my frustration with the literature and advice out there on dealing with a workplace bully, so much so that I literally just hopped out of the shower, only half...
by Catherine Mattice | Jul 14, 2012 | Workplace bullying
I had lunch today with a business associate – and he is a perfect example of a person who avoids feeling bullied by way of having effective communication skills, or social skills. Effective communication (essentially social skills), or what I call strategic...
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