Workplace Bullying Contributes to Medical Malpractice

by Catherine MatticeJul 18, 2012

Here’s a really great article on workplace bullying and medical malpractice. The most important paragraph in the article is this one:

According to the Joint Commission (JACHO), an organization which accredits hospitals throughout the U.S., of roughly 5,000 sentinel events (events which resulted in patient deaths or severe injury as a result of malpractice) 70 percent were caused by poor communication between staff members and a leading cause of poor communication is workplace bullying. In an ISMP Survey 49 percent of health care professionals said that intimidation had altered the way they handled order clarification or questions about medication orders.

Thanks Kristin for talking about this very important issue!

Do you know how much money chronically bad behavior costs your company? Spoiler alert – it’s a LOT higher than you want it to be. Download our data and worksheet to see how it’s costing your organization and what you can do to fix it.

About Catherine Mattice

Catherine Mattice, MA, SPHR, SHRM-SCP, is the founder/CEO of Civility Partners, an organizational development firm focused on helping organizations create respectful workplace cultures and specializing in turning around toxic cultures. Civility Partners’ clients range from Fortune 500s to small businesses across many industries. Catherine is a TEDx speaker and an HR thought leader who has appeared in such venues as USA Today, Bloomberg, CNN, NPR, and many other national news outlets as an expert. She’s an award-winning speaker, author, and blogger and has 60+ courses reaching global audiences on LinkedIn Learning. Her fourth book, Navigating Toxic Work Environments For Dummies (Wiley), is available in all major bookstores and where audiobooks are sold.

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