United…. What’s up with dragging your customer off your airplane? United says they overbooked the flight and needed four seats for employees, so they offered travel vouchers to encourage people to take the next flight. When no one took them up on the offer, they...
When I worked as the Director of HR for a nonprofit organization, I had an assistant by the name of Wendy. Wendy worked hard, followed directions, asked the right questions, and we worked well together. One day, I printed out a list of client names for Wendy. I needed...
In February Uber Engineer Susan Fowler wrote a blog post reflecting on her year at Uber – a year rife with sexual harassment and discrimination. Unfortunately, her year was also rife with ignored complaints made to HR because offenders were high performers. Her post...
Employee engagement can be difficult to measure. Have you ever asked yourself just how many of the employees in your organization are really engaged? A 2014 Gallup Poll found that only 31% of employees are involved in, enthusiastic about and committed to work and the...
I’ve been thinking about WHY people don’t take action against workplace bullying lately, and I’ve come up with three reasons: 1. Fear. In the case of workplace bullying, taking action means standing up to the bully. It possibly means standing up to managers who aren’t...
If you attended the HRWest Conference in March 2017, here are the handouts I showed in my presentation and a few extras: Setting expectations worksheet (for managers and supervisors to use in working with employees) Examples of bullying behavior (a list of behaviors...
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