“Ver llegar”

“Ver llegar” A Spanish matadors’ phrase for dealing with the beast. A bull. A large terrifying animal, yet really terrified himself. Though he appears angry he fights for his life. And matadors must use great concentration and calmness to overcome...

Exceeds Expectations

I went to an ASTD luncheon a few weeks ago, and the Director of Training & Development for Cox Communications here in San Diego was the keynote speaker. Somewhere in her speech, and in between my bland broiled chicken and not-so-good cheesecake, she talked about...

Treat Others Like They Treat You

Remember the Golden Rule? Treat others as you would like to be treated. Let’s tweak it a little… how about: Treat others like they treat you. I know, I know, it seems rude. But communication experts call it “mirroring” and I recommend giving it...