Are Toxic Workers Lurking in Your Customer Service Dept? Unfortunately, there is actually a pretty good chance. A friend of mine (and customer service genius), Jeff Toister, recently wrote an article around the remarkably high level of toxic employees in customer...
It’s been over six months since California tasked all organizations with five or more employees to provide Harassment Prevention Training to it’s seasonal, temporary, part-time and full-time employees. As providers of this training, we have designed a compliant...
If you’ve ever sold a business or have worked for a business that was sold off, then you know buyers will spend some time looking at culture. Do people get along? Are the right people in the right positions? Are there messes that could cause a lawsuit later? Are...
The other day I spoke to an HR Director who was trying to figure out when to give her new hires the now required (in California) harassment prevention training. She threw out the idea of providing an online course on the first day “just to get it over with.” It...
When I work with organizations to create or update their performance management systems, I start by asking to see their job descriptions. What I get in return is a mixture of job announcements and descriptions, unclear or incomplete descriptions, or an email saying...
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