When did everyone get so sensitive?

When did everyone get so sensitive?

Recently I delivered a presentation at a conference, and right at the end one attendee asked this question: “When did everyone get so sensitive? I feel like there are so many things we have to watch out for when we talk these days. You can offend anyone over every...
ROLE-PLAYS: The Dreaded Activity

ROLE-PLAYS: The Dreaded Activity

Written by: Suzzane Dickman-Perla   Hello! I’m Suzz. I recently joined the Civility Partners team a little over a week ago. Prior to that and for the longest time, I managed and trained IT Business Process Outsourcing (BPO) teams all across APAC (Asia Pacific,...