by Catherine Mattice | Nov 26, 2012 | Civil & Healthy Workplaces, Leadership
Appreciative Inquiry (AI) is based on the assumption that what we focus on will bring more of what we focus on. If we focus on questions like, “What’s the problem?” and, “How can we fix it?” then more problems will appear. AI takes the...
by Catherine Mattice | Aug 1, 2012 | Civil & Healthy Workplaces
Dear Crucial Skills, One of my main concerns at work is how we talk about each other—the staff lunchroom can be especially toxic. What feels most shocking to me is how our boss is often thrown under the bus. I am having a hard time thinking of an appropriate comment...
by Catherine Mattice | Jul 26, 2012 | Civil & Healthy Workplaces
Do you really know yourself? If you take a minute to answer this question, you might be surprised. “Being self-aware is a little like keeping a running inventory in your mind. Sure you need to know who you are as a whole person, but you also want to be aware of...
by Catherine Mattice | Jul 26, 2012 | Civil & Healthy Workplaces
What can you do when a situation at work causes your temper to flare? How do you blow off steam without alienating customers, employees, partners or a boss? It’s a fact of life – if you want to succeed in business, you need to know how to interact and...
by Catherine Mattice | Jul 25, 2012 | Civil & Healthy Workplaces
The recent reports of a 68-year old school bus monitor being bullied by students simply for doing her job has sparked international outrage against bullying and has renewed concerns about workplace bullying. Workplace bullying threatens worker safety by increasing...
by Catherine Mattice | Jul 25, 2012 | Civil & Healthy Workplaces
Workplace conflicts are bound to happen in any office environment. When dealing with conflicts at work, you must consider stepping in the shoes of the opposing party and understand where they are coming from as well. The best thing is to listen to each party, then try...
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