Social Media’s Impact on Work Culture

by Sep 27, 2023

Social media has become an essential part of our daily lives, both personally and professionally. It burst onto the scene over a decade ago, and it has truly revolutionized the way we connect, work together, and do business.

What’s remarkable is that social media isn’t just about marketing; it’s like a bridge connecting businesses and their customers. But it’s more than that; it’s also reshaping the way organizations function internally and influencing the mindset of their employees.

 

Some of Social Media’s Impact on Work Culture

Of course, not all the positive outcomes can be attributed solely to social media, but when organizations get things right, you can expect to see the following fantastic effects:

 

Improved Communication and Collaboration

One of the key aspects of a healthy organizational culture is open communication. Social media platforms enable employees to connect and collaborate across geographical boundaries. Social media platforms provide a channel for leaders to engage with employees and share updates transparently.

According to McKinsey, harnessing social technologies to enhance collaboration and communication within and across companies could boost the productivity of interaction workers by an impressive 20-25%!

 

Knowledge Sharing and Learning

A strong organizational culture values learning and growth. Social media offers an excellent platform for sharing industry insights, staying updated on trends, and adopting best practices. Employees have the opportunity to follow thought leaders, become part of professional groups, and tap into a wealth of valuable resources to enrich their skill sets.

For example, LinkedIn Learning offers a vast library of courses, allowing professionals to upskill and stay relevant in their fields. Take a peek at our CEO, Catherine Mattice’s course library and you’ll discover courses that can significantly help you create respectful workplace cultures.

Also, she recently published a course on Coursera, Management Skills for New Managers. If you’re a new manager, this course is exactly for you. 

Check this course out to empower your newly appointed managers with essential skills for effective leadership and team management!.

Encouraging employees to utilize the resources offered by social technologies contributes to a culture of continuous learning.

 

Celebrating Successes

Social media can be a powerful tool for building a sense of community within an organization.   It’s a fantastic platform to not only celebrate accomplishments, big and small, but also to give a public shout-out to your amazing employees, boosting their spirits and reinforcing a culture of gratitude.

You can use it to mark birthdays, work anniversaries, and shine a spotlight on employee stories and achievements! 

In fact, according to a Gallup survey, when employees feel valued and appreciated, they tend to be more productive and engaged, which can lead to a whopping 21% increase in profitability!

 

Use Social Media Wisely

While social media brings many benefits, it’s essential for organizations to address the challenges it presents. Excessive social media use during work hours can sometimes lead to distractions, which, in turn, might affect overall productivity. 

The constant flow of information on social media platforms can sometimes overwhelm employees, potentially causing stress and burnout.

Now, don’t get us wrong; social media can indeed offer a pleasant mental break from your busy workload. However, it’s crucial to use it in moderation and with intention.

To strike the right balance, companies should consider implementing clear social media policies, offer training on responsible usage, and cultivate a culture of accountability among their teams.

If you’re interested in enhancing your workplace culture, feel free to reach out to us at Civility Partners – we’re here to help!

 

Written by: Jennifer Areola

Many organizations ignore employee engagement because it feels elusive and expensive. Rather than getting caught up in the fear and doing nothing, download our eBook on employee engagement, and get started.

 

Catherine

About Catherine Mattice

Catherine Mattice, MA, SPHR, SHRM-SCP, is the founder/CEO of Civility Partners, an organizational development firm focused on helping organizations create respectful workplace cultures and specializing in turning around toxic cultures. Civility Partners’ clients range from Fortune 500’s to small businesses across many industries. Catherine is a TEDx speaker and an HR thought-leader who has appeared in such venues as USA Today, Bloomberg, CNN, NPR, and many other national news outlets as an expert. She’s an award-winning speaker, author and blogger, and has 50+ courses reaching global audiences on LinkedIn Learning. Catherine’s award-winning book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, was hailed by international leadership-guru, Ken Blanchard, as, “the most comprehensive and valuable handbook on the topic.” Her latest book is Navigating Toxic Work Environments For Dummies (Wiley).

4 Strategies to Infiltrate Civility Into Your Global Organization

At its core, civility is the foundation of a thriving culture. It shapes how people communicate, lead, resolve tension, and show up, especially when challenges arise. Civility doesn’t look the same everywhere, however. What feels respectful in one culture might come...

Is It Okay To Bully AI?

According to a Pew Research Center study, 79% of Americans interact with artificial intelligence (AI) almost constantly or several times a day. Gartner predicts that by 2026, 80% of enterprises will be using generative AI in some form. That means we’re not just...

What Exactly is Civility vs. Incivility?

August is National Civility Month! Civility has recently climbed to the top of search trends, and with SHRM’s #CivilityAtWork initiative, the conversation is gaining real traction. But here’s the question: do you truly understand what civility means in the workplace?...

Is your workforce survey measuring the right things?

Many HR leaders rely on employee surveys to gauge the health of the workplace culture, but not all surveys are created equal. Whether you're using an engagement survey, a Great Place to Work® survey, or another tool, the question is: Are you gathering the right data?...

Conscious Unbossing: Why Gen Z Is Saying “No Thanks” to Leadership Roles

According to DDI’s Global Leadership Forecast 2025, 80% of HR professionals lack confidence in their leadership pipelines. CEOs are just as concerned, ranking “developing the next generation of leaders” among their top four worries. Gen Z is shaking things up. They’re...

The Workplace Culture Model Every Leader Needs to Know

We all want a workplace where people feel seen, heard, and valued. But building that kind of culture takes more than good intentions and inspirational posters. It demands a clear-eyed look at how people behave, how leaders lead, and how the organization itself either...

From Desperation to Determination: Reflecting on 16 Years of Growth

I just got an email from a spammer offering SEO help for my very old website — www.NoWorkplaceBullies.com. I hadn’t thought about that site in ages, so I typed in the link... and there it was. The original website I built the day I started my business — though it...

Sick of HR getting the blame for bullying? (For Dummies Excerpt)

As I was writing my upcoming book, Navigating a Toxic Workplace For Dummies (Wiley), I was reminded about all the research on workplace bullying that indicates HR gets the blame for bullying, HR is not helpful, and, in fact, according to the research, most often makes...

Take Care of Your Employees’ Mental Health: Employers’ Role in Addressing Burnout (Excerpt from For Dummies)

May is Mental Health Awareness Month. A good time to reflect on how work environments either support or sabotage employee well-being. Burnout is on the rise and employers’ role in addressing burnout has never been more important. If you’ve ever worked in a toxic...

4 Essential Positive Workplace Training Topics (Excerpt from For Dummies)

I’m just going to jump right in here and say that training alone won’t fix toxic behavior or turn around your toxic workplace. If it could, we’d all be ordering workshops like takeout. When positive workplace training topics are done right as part of a broader and...