Harassment and hostility are not new concepts in the business world, nor are they legal. Businesses are required by law to develop, implement and effectively manage these behaviors, and unfortunately many do so only because the law says they have to – and not because they truly believe in the power of a respectful, positive workplace. The terms workplace bullying, abusive management and toxic bosses are relatively newer concepts in business rhetoric – and because employers are not required to address them – many don’t. What these organizations do not understand is that, aside from being just a plain ol’ sound business decision, a respectful culture in the workplace can reap many benefits. Organizations focused on a respectful culture enjoy better quality work, increased production, happier (and returning) customers, superior ability to meet organizational goals, increased learning and collaboration, better decision-making… the list goes on and on.
Road to Respect, Path to Profit – How to Become an Employer of Choice by Building a Respectful Workplace Culture by Erica Pinsky, provides solid advice for business owners, managers, decision-makers, organizational development and human resource professionals, and anyone else interested in building a respectful workplace.
Many will tell you the answer is a zero tolerance corporate policy, but as Pinsky points out, this is not the answer. Policies are only worth the paper they are printed on (about 3 cents). A respectful workplace culture is a road “paved” over time with trust and support; and Pinsky’s book provides the tools you need to arrive at your destination.