Perfect Email Etiquette: Tips on How to Improve

by Sep 11, 2013

Opening an email can be like opening Pandora’s box. Poor grammar, incorrectly spelled words, and bad taste is all it takes to write a horrid email. Luckily, it’s not hard to have near perfect email etiquette.

Having Perfect Email Etiquette

Briefly introduce yourself. Especially if you are not sure the person receiving the email will know who you are. This is not to say that you need a biography of yourself, but let the intended recipient know who you are and why you are reaching out to them.

Avoid using exclamation points. In a business email, the maximum number of exclamation points you can use is one. Use exclamation points sparingly unless you want to come off as looking unprofessional.

No emoticons, jargon, or slang. When business people use word shortcuts like, “4 u” (“for you”), it has the potential to make you look less than professional. If you wouldn’t write this on a business correspondence, you shouldn’t be doing this in an email as well.

Don’t have a subject line that looks like spam. Avoid having a subject line that are in all caps or all lower case. Putting a URL on the subject headline will make it look like spam.

Watch out for the “reply all” button. Before hitting “reply all,” think about whether it is appropriate for everyone on the e-mail chain to know.

Include a signature. You don’t want someone searching for a way to get in contact with you. This is especially true if your full name isn’t on the company email. Include any social media information (if any are applicable), your full name, and the company.

In the end, your email is a reflection of who you are. If your emails are carelessly written and disorganized, it could be assumed that you, as a person, are careless and disorganized. In the business world, other people’s perception of who you are is related to your success.

Do you know how much money chronically bad behavior costs your company? Spoiler alert – it’s a LOT higher than you want it to be. Download our data and worksheet to see how it’s costing your organization and what you can do to fix it.

 

Catherine

About Catherine Mattice

Catherine Mattice, MA, SPHR, SHRM-SCP, is the founder/CEO of Civility Partners, an organizational development firm focused on helping organizations create respectful workplace cultures and specializing in turning around toxic cultures. Civility Partners’ clients range from Fortune 500’s to small businesses across many industries. Catherine is a TEDx speaker and an HR thought-leader who has appeared in such venues as USA Today, Bloomberg, CNN, NPR, and many other national news outlets as an expert. She’s an award-winning speaker, author and blogger, and has 50+ courses reaching global audiences on LinkedIn Learning. Catherine’s award-winning book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, was hailed by international leadership-guru, Ken Blanchard, as, “the most comprehensive and valuable handbook on the topic.” Her latest book is Navigating Toxic Work Environments For Dummies (Wiley).

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