I have just released my latest book, SEEKING CIVILITY: How leaders, managers and HR can create a workplace free of bullying and abusive conduct. I thought I’d throw up a few excerpts for interest: What Bullying Is Bullying is repeated abuse that creates a...
We’ve been developing performance management systems for several clients lately, and even helping a few implement BambooHR. We find in our work that many managers have never been trained in how to deliver effective and collaborative performance conversations, so in...
Consider that employees come into your organization expecting to be valued, trusted, challenged and treated well. They want ongoing constructive and positive feedback, autonomy and teamwork, effective communication, and more. Doesn’t all of that sound a lot like the...
Bringing fresh talent into your workforce can be an extremely important part of growing your company’s capacity for success. However, creating a seamless onboarding process for those new hires can be easier said than done, especially if you aren’t sure how to increase...
Are Toxic Workers Lurking in Your Customer Service Dept? Unfortunately, there is actually a pretty good chance. A friend of mine (and customer service genius), Jeff Toister, recently wrote an article around the remarkably high level of toxic employees in customer...
Recent Comments