6 Common Costly Mistakes that Derail Organizations In Times of Change

by Sep 30, 2022

From our episode, “6 Common Costly Mistakes that Derail Organizations In Times of Change” with Esther Weinberg


At some point, leaders today probably feel the sense of being ready to powerfully take on all the opportunities and challenges at their feet. But the question really is how?

The answer is by creating workplace cultures where trust, respect and psychological safety are valued which probably no one would argue with. That right sounds good on paper but they’re measured as the bottom line.


The Ready Zone

Action ready

It’s the foundation of the house that’s around developing your level of emotional agility. You’re even understanding what your legacy is and how you bring that inside the organization.

Influence ready 

It’s how you develop influence through visibility and alignment while building sustainable relationships and doing it from the intention of being giving rather than just taking.

Connect ready 

It’s how do you have consistency in communication and take responsibility for the impact of your communication because as we know just because words are coming out of your mouth, doesn’t mean you’re actually saying anything.

Culture ready

It’s how do you build an organization where people are coaching and mentoring each other to build out the best in everybody and that’s what everyone is around to do.

Impact ready 

Is how do you develop and grow powerful teams.

Pivot ready 

Is how do you really master resilience and cultivating that consistent mindset of change and resilience inside your organization.

They’re all foundational like the water you drink 


Big mistakes that organizations tend to make in time of change 

Forgetting to create the environment of trust, respect, and psychological safety is almost like taking the eye off the wheel. Change is not one time, it’s constant and it’s interesting because the data shows that if employees trust their employers, their engagement level can increase by up to 20% but the likelihood they will leave their organization goes down by 87%.

People are experiencing your changes inside the organization. On top of four tons, other changes covered parenting, political issues, social issues, and economic pressure. The psychological impact of that is huge

Ann Masten, a great Psychologist and Professor of Child Development in University of Minnesota called this phenomena, “Search Capacity”.

Search capacity is our adaptive systems, mental, and physical that we can do in acutely stressful situations like natural disasters because you can see it. But we’re in chronic stages of grief and loss, we have this external calamities like supply chain shortages, inflation, climate change, gun violence, hate crimes but what about the interior crisis? 

How come we take our eye off the ball when it comes to us? So that’s all a fabric and a part of creating this environment of trust, respect, and psychological safety.


Ways leaders can assist their teams in bringing about long-term change

  • Honor your word 
  • Practice self-care 
  • Be human too 
  • Show how you feel 
  • Communication and connection
  • Create resiliency
  • Put diversity as part of the equation 
  • Ensure you’re on the right track 
  • Admit when you’re mis stepped
  • Expand awareness 
  • Inquire your teams’ well-being

Right now, we have to also educate and teach people how to speak about their emotions because we have to remember that feelings are a signpost to what’s important and why do we ignore them so much?

One silver lining of COVID was that even though they couldn’t help but show emotions, leaders couldn’t help but show some more real versions of themselves. Some did more than others but all of a sudden, we could see inside our leaders’ homes. We can also judge how well our company’s doing based on how vulnerable people are. It’s a good thing people are vulnerable.

We can’t control change. What we can control is our actions and our intentions. Anyone can shift for a singular moment and in a moment and think of it the sum of all those small shifts lead to massive ones. They’re these moments that build up resilience and give us evidence and proof that we all can change and have the strength to continue.

About Catherine Mattice

Catherine Mattice, MA, SPHR, SHRM-SCP is President of consulting and training firm, Civility Partners, and has been successfully providing programs in workplace bullying and building positive workplaces since 2007. Her clients include Fortune 500’s, the military, several universities and hospitals, government agencies, small businesses and nonprofits. She has published in a variety of trade magazines and has appeared several times on NPR, FOX, NBC, and ABC as an expert, as well as in USA Today, Inc Magazine, Huffington Post, Entrepreneur Magazine, and more. Catherine is Past-President of the Association for Talent Development (ATD), San Diego Chapter and teaches at National University. In his book foreword, Ken Blanchard called her book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, “the most comprehensive and valuable handbook on the topic.” She recently released a second book entitled, SEEKING CIVILITY: How Leaders, Managers and HR Can Create a Workplace Free of Bullying.

5 Steps for an Efficient Succession Planning

What happens when the CEO of your organization suddenly resigns or retires? Are you confident that there is someone ready to step up and fill the leadership gap?  That is why succession planning is vital to every organization. Succession planning can help ensure a...

How to Establish a Budget for Training and Development Initiatives

Training and development is a vital aspect for any organization that wants to invest in its employees' growth. Over here at Civility Partners, we often receive inquiries from people seeking guidance on developing their training programs and wondering how we can help....

The Connection Between DEIB and Mental Health

In today's ever-evolving work landscape, it's refreshing to see organizations finally acknowledging the pivotal role of diversity, equity, inclusion, and belonging (DEIB) in cultivating a thriving workplace. At the same time, the growing recognition of mental health's...

Rebecca Del Secco: Six Years With Civility Partners!

We would like to take a moment to celebrate and recognize the incredible contributions of Rebecca Del Secco, our exceptional People & Culture Consultant, who has dedicated six remarkable years to Civility Partners.  Rebecca began her journey with us as an intern,...

Recognizing 5 DEIB Influencers in Unexpected Places

Picture this: a world where workplace culture is transformed not just by well-known DEIB influencers, but by unexpected heroes who wield the power of diversity, equity, inclusion, and belonging (DEIB) in their own unique ways.  DEIB are increasingly recognized as...

10 Songs About Inclusion to Play in your Office

In a diverse and inclusive workplace, it's important to create an environment where all employees feel welcome and valued. One way to promote a sense of unity and acceptance is through the power of music.  Playing songs about inclusion in your office can help inspire...

It Starts with You: The Power of Being an Upstander

Have you ever found yourself in a situation where you witnessed behavior that made you feel uncomfortable or uneasy, but weren't sure how to respond? Maybe it was a situation where someone was being bullied or harassed, or perhaps it was a situation where someone was...

Three More Brilliant Tips for Dealing with an Angry Boss

A few years ago, we shared five simple tips on how to deal with an angry boss, and the response was overwhelming! We're back with even more tips to help you navigate this challenging situation with civility in mind. According to a survey conducted by the Workplace...

Insights from the Craft Brewers Conference

Last Sunday, May 7th, I had the honor of being a keynote speaker at the THRIVE pre-conference, which was a roadmap to a safe, inclusive, and equitable experience at the Craft Brewers Conference (CBC). As a conference held in Nashville, TN, a city known for its musical...

3 Tips to Leverage Positive Psychology at Work

In the world of traditional thinking, the notion that success leads to happiness is a commonly held belief. We're taught that if we work hard and achieve our goals, then we'll be happy. However, research in positive psychology has revealed a new perspective: happiness...