Actions Speak Louder Than Words

by Jul 1, 2020

I’m sure you’ve seen many organizations release a statement about their support of the #BLM movement. I’ve seen them all too. 

What I haven’t seen is a list of tangible action items these organizations will take that will actually support their employees and the #BLM movement.

Silence isn’t an option, but empty statements are even worse.

During our last mastermind group discussion, we broached the topic of diversity, equity and inclusion in the workplace. Our focus was on how employers should address injustices, and the important role of leadership in creating a safe space for all employees. 

It was such a great discussion, I thought I’d share some of the action items we came up with as part of our own commitment to change.  

First, offer educational opportunities to your staff.

Marginalized groups are calling for an awakening. They’re asking for white individuals to recognize racial issues that have been present for years, but not acknowledged. Rather than asking these marginalized groups to educate the rest of us, encourage and even require employees to educate themselves.

It’s also vital that you provide the resources to do so. At Civility Partners we’ve been watching webinars on whiteness at work and allyship. We’re also holding an internal book club on White Fragility by Robin J. DiAngelo and plan to meet every other week to discuss a few chapters at a time. 

Here’s a list by Brain Lair Books of Anti-Racist reading shared by one of our mastermind group members.

LinkedIn Learning is also offering EIGHT of their courses for free, all focused around becoming a stronger ally and having inclusive conversations.

Second, address anti-blackness at a micro-level, not just the macro-level.

The #blacklivesmatter movement has made it clear that systemic injustices are a real problem in this nation and the world.

While your organization must take a deep dive into its processes, procedures and policies to ensure equitable treatment, it’s also vital to address it on the individual level. 

You might, for example, train your staff on recognizing and mitigating their own implicit bias, in addition to giving them the tools they need to be a better ally to their coworkers. Individuals need to understand the role their actions play in creating an inclusive work environment.

We are actually hosting a free webinar on July 23rd, titled Allyship Begins with Recognizing and Minimizing Implicit Bias. If you’re interested, you can register you and your team here at this link. 

Third, organizations have a lot of tough conversations coming their way – and leaders and other employees need to get comfortable with being uncomfortable.

We are innately programmed to believe that “sameness” is safe, but in order to support and advocate for marginalized groups, everyone will need to be open to perspectives and ideas that are different from our own norm.

Managers must build trust with their employees and encourage them to share how they are feeling. Emotions at work can be taboo and uncomfortable, but they need to be addressed in order to create a safe and open environment. Be aware, however, that some may choose not to share how they are feeling, and organizations offering a safe space for people of color to come together to share with each other may be the best option. 

Bottom line – your organization must do SOMETHING.  Sending an email out to customers and employees is a start, but until your organization implements strategies for addressing equity and systematic injustice, nothing will change. 

Saying something and doing nothing will make things much, much worse. All that does is perpetuate the never ending problem – that many people say they believe in equity but don’t do anything to make it a reality. 

About Catherine Mattice

Catherine Mattice, MA, SPHR, SHRM-SCP is President of consulting and training firm, Civility Partners, and has been successfully providing programs in workplace bullying and building positive workplaces since 2007. Her clients include Fortune 500’s, the military, several universities and hospitals, government agencies, small businesses and nonprofits. She has published in a variety of trade magazines and has appeared several times on NPR, FOX, NBC, and ABC as an expert, as well as in USA Today, Inc Magazine, Huffington Post, Entrepreneur Magazine, and more. Catherine is Past-President of the Association for Talent Development (ATD), San Diego Chapter and teaches at National University. In his book foreword, Ken Blanchard called her book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, “the most comprehensive and valuable handbook on the topic.” She recently released a second book entitled, SEEKING CIVILITY: How Leaders, Managers and HR Can Create a Workplace Free of Bullying.

Post-Election Chaos: 3 Ways to Keep Psychological Safety Intact

According to a survey by the American Psychological Association, nearly 70% of Americans view political discourse as a significant source of stress, and workplaces are no exception. In fact, SHRM reports that political and social tensions have driven workplace...

Your CEO thinks HR is operational, not strategic?

Do these comments resonate with you?  Owners don’t understand that we’re not just paperwork. HR is a punching bag expected to resolve everyone’s mess. There’s no HR budget, no support, and a team of 2 for 300+ employees. Even after a workforce survey, leadership still...

Free Webinar: Unlock Your Managers’ Leadership Potential

Being good at your job doesn’t make you good at managing people. You know this.  You also know the outcome when an individual contributor moves to a manager role without receiving the right training – a struggling team, unclear expectations, conflict, disengaged...

5 Tools for Pitching Culture Change to Leadership

You already know that a strong culture leads to engaged employees, lower turnover, and a healthier bottom line, but convincing leadership? That’s a different story. It's exhausting pushing for changes that are dismissed as “soft skills” or shot down because they don't...

Why leadership’s ‘Hands-Off’ approach to culture is costing you more than you think

Picture this: you’re actively working to foster a positive workplace culture, but managers and leaders are adopting a 'hands-off' approach. At first, it seems harmless, even convenient—but beneath the surface, it's quietly wreaking havoc. Top talent? They're slipping...

Elections and Leadership: 3 Ways Your Reaction Can Impact Your Team

Election season tends to bring division and tension, and it’s hard to avoid. Even if you’ve reminded your team to steer clear of political conversations at work, it’s likely that the topic will still pop up here and there. The truth is, having employees with different...

You Have It All Wrong: 4 Ways Employers Can Successfully Influence Well-Being

Did you know that the World Health Organization (WHO) classified burnout as an occupational phenomenon? In other words, while leaders and HR tend to classify burnout as a personal failing, as evidenced in the way they tackle it with offerings of gym memberships and...

5 Tips You Haven’t Seen for Engaging Hybrid And Remote Workers

According to Forbes, one in five workers is working remotely and 98% of workers want to work remotely at least some of the time. Yet, despite the flexibility that hybrid and remote work offer, engagement is a major challenge. In fact, the 2023 State of Remote Work...

Measuring Onboarding Effectiveness: Key Metrics for Success

Having an employee orientation program is a great start. It usually involves getting paperwork signed, introducing new hires around the office, and providing some initial training. But are you truly onboarding your employees? Effective onboarding is more than just a...

Measuring Recruiting and Hiring Success: Key Metrics to Track

In the past, recruiting was often a "spray and pray" approach—posting job openings everywhere and hoping the right candidate would find their way to us, even faxing over their resumes. Thankfully, recruiting today is far more strategic, thanks to the internet and...