Are You Effectively Managing Performance?

by Catherine MatticeJun 2, 2021

Happy Wednesday!

This week we’re sharing an interview I did with my friend and business coach, Karie Kaufmann, on the topic of Managing Workplace Behaviors Beyond Job Performance.

We discussed how employees are often promoted to management positions because they are good at their job responsibilities, and not necessarily at managing. These managers are so focused on performance of the job responsibilities that they lose sight of the workplace behaviors required to not only create a positive work environment, but to get the work done efficiently via positive relationships.

As Karie and I discuss, performance management isn’t just about performance of the job – it’s about building up employees to help them be successful in what they do (job tasks) and how they do it (behavior).

And so, managers should be trained and supported in managing people and the behaviors they engage in, not just job tasks. (Karie would call that a BFO, or blinding flash of the obvious.)

Teaching managers how to address microaggressions, or provide ongoing feedback to boost employee success, can have a major impact on your workforce. Managers need training and support to understand that, “Performance management isn’t a hammer. It’s an opportunity to use all of the tools in the toolbox” (Forbes). It’s an opportunity to help people grow and learn.

Watch the interview with Karie here to learn more about how managers can influence positive behavior – and thus team success.

Sincerely,

Catherine & the Civility Partners Team

P.S. We also provide manager training on these very topics. Contact us if you’d like to get your managers trained in managing job performance and behavior.

About Catherine Mattice

Catherine Mattice, MA, SPHR, SHRM-SCP is President of consulting and training firm, Civility Partners, and has been successfully providing programs in workplace bullying and building positive workplaces since 2007. Her clients include Fortune 500’s, the military, several universities and hospitals, government agencies, small businesses and nonprofits. She has published in a variety of trade magazines and has appeared several times on NPR, FOX, NBC, and ABC as an expert, as well as in USA Today, Inc Magazine, Huffington Post, Entrepreneur Magazine, and more. Catherine is Past-President of the Association for Talent Development (ATD), San Diego Chapter and teaches at National University. In his book foreword, Ken Blanchard called her book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, “the most comprehensive and valuable handbook on the topic.” She recently released a second book entitled, SEEKING CIVILITY: How Leaders, Managers and HR Can Create a Workplace Free of Bullying.

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