Civility Training to Curb Incivility at Work

by Dec 2, 2015

Incivility is being persistent nowadays; ironically, it is evident at workplaces as it continues to grow as well in most areas of the society. Several newspaper reports point out that incivility is growing in the United States which threatens civility at work and in the society in general.

In an attempt to building a civil workplace, one must first trace the root causes of lack of civility. Study shows, for instance, that incivility is caused by several factors which fuels up the problem. These include the culture of blame and disrespect, existence of high conflict individuals, or mishandling of organizational leadership.

It was pointed out that workplace bullying solutions may be implemented not in a manner of admonishing people to be civil or decent, but by having civility training to focus on specific skills. With the aforementioned causes of civility, it was pointed out that specific skills can be taught to employees to respond properly to uncivil or abusive behavior. Furthermore, undergoing specific skills trainings might instantly work, although they need a lot of practice under pressure. Such skill trainings are intended for employees to avoid making uncivil comments or overreacting to incivility.

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Civility is the platform for organizational success—it is absolutely necessary for an organization to reach its goals. Download our Ebook on Seeking Civility to learn more on how to create a workplace free of bullying and abusive conduct.

 
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About Catherine Mattice

Catherine Mattice, MA, SPHR, SHRM-SCP is President of consulting and training firm, Civility Partners, and has been successfully providing programs in workplace bullying and building positive workplaces since 2007. Her clients include Fortune 500’s, the military, several universities and hospitals, government agencies, small businesses and nonprofits. She has published in a variety of trade magazines and has appeared several times on NPR, FOX, NBC, and ABC as an expert, as well as in USA Today, Inc Magazine, Huffington Post, Entrepreneur Magazine, and more. Catherine is Past-President of the Association for Talent Development (ATD), San Diego Chapter and teaches at National University. In his book foreword, Ken Blanchard called her book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, “the most comprehensive and valuable handbook on the topic.” She recently released a second book entitled, SEEKING CIVILITY: How Leaders, Managers and HR Can Create a Workplace Free of Bullying.

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