Civility Training to Curb Incivility at Work

by Dec 2, 2015

Incivility is being persistent nowadays; ironically, it is evident at workplaces as it continues to grow as well in most areas of the society. Several newspaper reports point out that incivility is growing in the United States which threatens civility at work and in the society in general.

In an attempt to building a civil workplace, one must first trace the root causes of lack of civility. Study shows, for instance, that incivility is caused by several factors which fuels up the problem. These include the culture of blame and disrespect, existence of high conflict individuals, or mishandling of organizational leadership.

It was pointed out that workplace bullying solutions may be implemented not in a manner of admonishing people to be civil or decent, but by having civility training to focus on specific skills. With the aforementioned causes of civility, it was pointed out that specific skills can be taught to employees to respond properly to uncivil or abusive behavior. Furthermore, undergoing specific skills trainings might instantly work, although they need a lot of practice under pressure. Such skill trainings are intended for employees to avoid making uncivil comments or overreacting to incivility.

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Civility is the platform for organizational success—it is absolutely necessary for an organization to reach its goals. Download our Ebook on Seeking Civility to learn more on how to create a workplace free of bullying and abusive conduct.

 

Catherine

About Catherine Mattice

Catherine Mattice, MA, SPHR, SHRM-SCP, is the founder/CEO of Civility Partners, an organizational development firm focused on helping organizations create respectful workplace cultures and specializing in turning around toxic cultures. Civility Partners’ clients range from Fortune 500’s to small businesses across many industries. Catherine is a TEDx speaker and an HR thought-leader who has appeared in such venues as USA Today, Bloomberg, CNN, NPR, and many other national news outlets as an expert. She’s an award-winning speaker, author and blogger, and has 50+ courses reaching global audiences on LinkedIn Learning. Catherine’s award-winning book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, was hailed by international leadership-guru, Ken Blanchard, as, “the most comprehensive and valuable handbook on the topic.” Her latest book is Navigating Toxic Work Environments For Dummies (Wiley),

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