Incivility, disrespect, and rudeness are becoming rampant in the workplace, and the costs of such behavior chip away at the bottom line. In turn, the ones who receive such kinds of conduct respond in a negative way, further threatening civility at work.
Furthermore, incivility affects productivity and sales of an organization. Employers become less creative when they feel disrespected; employees loose the appetite to work if being bullied, while people are less likely to patronize the products or services of an organization they perceive as rude. To sum it up, a single unpleasant interaction may lead customers to generalize about employees, the organization, and the product or service. All these impacts could only be treated by building a civil workplace.
While many would regard incivility as wrong, not everyone is aware nor would recognize its tangible costs which prompt organizations not to regard workplace bullying solutions as necessary. Sometimes, victims of incivility punish or retaliate against perpetrators and even the organizations. Studies show that among the impacts of incivility are: decreased work effort, reduced working hours, decreased work quality, declined commitment and performance, or resignation. Some even reported that they take their frustrations from the clients or customers.
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