Dealing with Difficult People

by Jul 21, 2012

When was the last time you were dealing with difficult people? How were you able to solve the problem? What have you learned from that experience that might prevent this kind of situation in the future? These are all great questions to ask. Here’s a great article from Think Simple Now that can give you a better idea on how you can deal with difficult people the next time you spot them.

“No matter where we go, we will face people who are negative, people who oppose our ideas, people who piss us off or people who simply do not like us. There are 6.4 billion people out there and conflict is a fact of life. This fact isn’t the cause of conflict but it is the trigger to our emotions and our emotions are what drive us back to our most basic survival instinct; react and attack back to defend ourselves.”

Incivility, bullying, and harassment occur because the culture allows them to. Before starting inclusivity initiatives, you’ve got to stop bad behavior. Take this assessment to determine if your workplace fosters a positive culture.

 

Catherine

About Catherine Mattice

Catherine Mattice, MA, SPHR, SHRM-SCP, is the founder/CEO of Civility Partners, an organizational development firm focused on helping organizations create respectful workplace cultures and specializing in turning around toxic cultures. Civility Partners’ clients range from Fortune 500s to small businesses across many industries. Catherine is a TEDx speaker and an HR thought leader who has appeared in such venues as USA Today, Bloomberg, CNN, NPR, and many other national news outlets as an expert. She’s an award-winning speaker, author, and blogger and has 60+ courses reaching global audiences on LinkedIn Learning. Her fourth book, Navigating Toxic Work Environments For Dummies (Wiley), is available in all major bookstores and where audiobooks are sold.

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