Incivility at Trader Joe’s

by Dec 25, 2013

Example of Incivility at Trader Joe’s

I have come across an article that explains an example of incivility displayed at Trader Joe’s.

“I said that we all know that the job that the man at the checkout counter was doing can now be done by a machine. But until he is replaced by a machine, I think he should be treated as a person, with all the rights of a person. And that includes a bit of human exchange, since that is clearly what makes his job tolerable for him, makes him feel that in his job, this job that could be done by a machine, he is still a human being.”

It isn’t the fault of an individual, but society as a whole. As people become accustomed to incivility, it will be regarded as the new norm. This article clearly defines a problem that needs to be addressed – the need to treat people with more respect. It all boils down to the golden rule: “Treat others as you wish to be treated.” Perhaps then, experiencing such empathy will create a better atmosphere for everyone.

About Catherine Mattice

Catherine Mattice, MA, SPHR, SHRM-SCP is President of consulting and training firm, Civility Partners, and has been successfully providing programs in workplace bullying and building positive workplaces since 2007. Her clients include Fortune 500’s, the military, several universities and hospitals, government agencies, small businesses and nonprofits. She has published in a variety of trade magazines and has appeared several times on NPR, FOX, NBC, and ABC as an expert, as well as in USA Today, Inc Magazine, Huffington Post, Entrepreneur Magazine, and more. Catherine is Past-President of the Association for Talent Development (ATD), San Diego Chapter and teaches at National University. In his book foreword, Ken Blanchard called her book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, “the most comprehensive and valuable handbook on the topic.” She recently released a second book entitled, SEEKING CIVILITY: How Leaders, Managers and HR Can Create a Workplace Free of Bullying.

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