It’s Not Enough to Stay Silent

by Jun 12, 2020

We’ve been talking a lot about psychological safety as employers navigate COVID-19. We’ve even got a free webinar coming up next week – Beyond the Safety Aspects of Your Return to Work Plan – to help you reopen with your culture in mind.

Now we need to talk about psychological safety as employers help their employees navigate the Black Lives Matter movement catalyzed by the murder of George Floyd and Breonna Taylor.

The systemic inequality plaguing our nation is being challenged, and underrepresented employees are asking majority groups to wake up. We’re all being challenged to pause, take time to try to understand, and help make real, deep, true change.

Some businesses, like the Nextdoor app, have jumped to release a public statement but failed to back it up with action. I wouldn’t recommend that.

Others are spending time learning and growing so they can be sure they’re making good choices moving forward.

LinkedIn is offering several FREE courses on diversity, inclusion, and belonging. LinkedIn Product Manager, Albert Hwang, gave his team a day from work so they could research and understand what’s happening. He’s spending another day with his team in open discussion about what they learned and next steps.

Fact is, reopening your workplace will not be void of conversations about equity, inclusion, and a better life for minorities.
You may feel helpless to get involved. You may be thinking your leaders won’t want to dive into making change.

Here are three things you can do, right now, as you open up your workplace and make people feel safe from COVID-19 and from inequity.

  1. Get curious. Read, research, listen, and stay humble. Ask your team if they want to get curious with you. Explore, talk, discuss. Slow down and take the time to build a deeper understanding of the world around you.
  2. Make room for emotion. I’ve been saying that your employees are traumatized thanks to COVID-19, and #BLM adds another layer. Make it comfortable for your employees to talk about anything, no matter how emotional it is. Conversations in a safe space are the most powerful gift you could possibly give right now. 
  3. Understand racism versus bias. Many people are afraid to have conversations about race because they fear saying something that makes them sound racist. You can move mountains by taking the pressure off and helping people see they simply have something all of us have – bias. If we can get comfortable talking at least about that, we can make progress. For example, a study at Harvard Business School found that minorities who “whiten” their resumes get twice as many calls for an interview over those who don’t. It’s not racism, it’s unconscious bias. Solving the inequities in your hiring process is certainly a step in the right direction.

Bottom line is that we all must step up our inclusivity and equity game. The list of things we need to do as individuals, organizations, communities, and a society is long. All of us have a whole lot to learn.

Doing nothing is not an option.

Catherine

P.S. I do hope to see you on our webinar. It’s on June 16th at 10am PST. You can register here at this link.  We will talk about reopening your workplace with psychological safety and inclusivity in mind. 

About Catherine Mattice

Catherine Mattice, MA, SPHR, SHRM-SCP is President of consulting and training firm, Civility Partners, and has been successfully providing programs in workplace bullying and building positive workplaces since 2007. Her clients include Fortune 500’s, the military, several universities and hospitals, government agencies, small businesses and nonprofits. She has published in a variety of trade magazines and has appeared several times on NPR, FOX, NBC, and ABC as an expert, as well as in USA Today, Inc Magazine, Huffington Post, Entrepreneur Magazine, and more. Catherine is Past-President of the Association for Talent Development (ATD), San Diego Chapter and teaches at National University. In his book foreword, Ken Blanchard called her book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, “the most comprehensive and valuable handbook on the topic.” She recently released a second book entitled, SEEKING CIVILITY: How Leaders, Managers and HR Can Create a Workplace Free of Bullying.

The Transformative Power of Hands-On vs. AI Training

Artificial Intelligence (AI) is revolutionizing the workplace, and HR functions are no exception. From recruitment to onboarding and even manager training, AI-based platforms are becoming the go-to solution for many organizations. These programs promise scalable,...

Get Buy-In From the Top! Email To Your Boss

When you've discovered a valuable resource or service that could benefit your organization, getting buy-in from leadership is critical.  Use this email template to propose Civility Partners' services to your boss. Simply customize the placeholders with your own...

Fostering Civil Conversations at Work

SHRM’s Civility Index Research shows that U.S. workers collectively experience 223 million acts of incivility per day and U.S. organizations collectively lose about $2 billion per day in reduced productivity and absenteeism because of it.  You’ve probably seen it...

Managing Emotions at Work After the Inauguration

Next week marks the presidential inauguration, a time that often stirs strong emotions in the workplace. Excitement, disappointment, frustration, or even anxiety can find their way into daily interactions. Employees may consciously or unconsciously bring their...

January Jitters: 4 Tips for Keeping Morale High After the Holidays

Happy New Year! Now that we’re all back to the grind, let’s talk about January’s reputation as the least productive month of the year. The post-holiday slump is real - teams return to work with noticeably less pep in their step.   This time of year can feel like...

3 Stories That Prove Positive Culture Change is Possible

When SHRM launched their #CivilityAtWork initiative, it felt like a rallying cry for everything we believe in and have been fighting for these last 15 years. Respectful, thriving workplaces are the dream we all share, but let’s be real—getting there isn’t always easy....

A Look Back and Look Forward: Where Are You Headed with Culture?

Culture can make or break a workplace. If that sounds dramatic, but consider this: 94% of executives and 88% of employees believe a strong workplace culture is critical to business success, yet 69% of employees say their organizations lack a culture where feedback is...

Celebrate the Season Without Dividing Your Team: Inclusive Holiday Tips

The holiday season may be billed as the most wonderful time of the year, but it’s often a minefield of conflicts waiting to happen. Holidays are deeply personal, sparking joy and nostalgia for some while leaving others feeling excluded or stressed. With 44% of...

3 Ways to Manage Post-Election Stress at Work and Home This Holiday Season

Elections are more than debates and opinions—they’re emotional whirlwinds that don’t end when the polls close. This year, presidential election stress is breaking records, with reported levels higher than in both 2020 and 2016. And the fallout lingers. A University of...

Post-Election Chaos: 3 Ways to Keep Psychological Safety Intact

According to a survey by the American Psychological Association, nearly 70% of Americans view political discourse as a significant source of stress, and workplaces are no exception. In fact, SHRM reports that political and social tensions have driven workplace...