Positive Solutions Toward a Civil Workplace

by Dec 9, 2015

Workplace bullying is any repeated, inappropriate behavior which may be directed towards anyone; a worker, a boss, a customer or client, or a third person at work, which threatens health and safety. It may involve verbal abuse or physical violence, and furthermore, it can be active or subtle, and can be carried out directly or indirectly. Nevertheless, bullying threatens civility in the workplace.

Even a single unacceptable act may constitute bullying, because it can develop into a repeated pattern which may become part of the work culture and hinders an organization from building a civil workplace. While people are bound by different opinion, conflict and problems may be part of the typical working life. However, if it turns to be unreasonable or offensive, then it constitutes workplace bullying.

It can be noted that workplace bullying can be stopped. How bullying is handled depends on the nature of bullying or a particular work environment. While every situation is different, there too, are many different ways on how to address bullying. Informal and formal procedures and workplace bullying solutions can be resorted to per se. The informal procedures include checking for an existing workplace policy, seeking advice, keeping a record of incidents, confronting the bully, or seeking counseling services. On the other hand, formal procedures include a proper grievance and redress system and legal complaints.

About Catherine Mattice

Catherine Mattice, MA, SPHR, SHRM-SCP is President of consulting and training firm, Civility Partners, and has been successfully providing programs in workplace bullying and building positive workplaces since 2007. Her clients include Fortune 500’s, the military, several universities and hospitals, government agencies, small businesses and nonprofits. She has published in a variety of trade magazines and has appeared several times on NPR, FOX, NBC, and ABC as an expert, as well as in USA Today, Inc Magazine, Huffington Post, Entrepreneur Magazine, and more. Catherine is Past-President of the Association for Talent Development (ATD), San Diego Chapter and teaches at National University. In his book foreword, Ken Blanchard called her book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, “the most comprehensive and valuable handbook on the topic.” She recently released a second book entitled, SEEKING CIVILITY: How Leaders, Managers and HR Can Create a Workplace Free of Bullying.

Do you have formal buddy system in place for your new hires?

New hire buddy systems fail when expectations of buddies are not clear, and agendas aren’t provided, so people don’t really know what to do.

As someone who specializes in coaching abrasive and aggressive leaders, I’ve noticed some patterns. Topics that continue to come up in my coaching sessions time and again. Get this. There are things your organization could be doing that actually facilitate bullying. I...

Resolving Conflict: A Case Study

One of our clients had two employees who were struggling to get along. Both employees were key contributors, and the business owner was desperate for them to resolve their differences. It all started when one employee (I’ll call her Susan) was quick to email out...

Four Steps to Dealing with Difficult People

Difficult people are everywhere. It’s likely you have encountered someone at work who struggles to connect with others in a positive way, whether because they are a downer, a one-upper, a gossip, or other reason. While difficult people come in many forms, they all...

Latest book, SEEKING CIVILITY, is released!

I have just released my latest book, SEEKING CIVILITY: How leaders, managers and HR can create a workplace free of bullying and abusive conduct. I thought I'd throw up a few excerpts for interest: What Bullying Is Bullying is repeated abuse that creates a...

What Diversity, Equity, and Inclusion Really Mean

Diversity, equity, and inclusion (DEI) are essential to creating a positive work environment where employees are happy and thriving. We work with organizations to assess and address any issues related to DEI, and we provide training and resources to help create a...

5 Action Items for Diversity, Equity and Inclusion in the Workplace

Building a healthy workplace where employees feel appreciated and respected requires, among other things, making it diverse and inclusive. It is essential for organizations that want to attract and retain top talent, foster innovation, and stay competitive in today's...

Toxic Work Culture: Three Behaviors That Contribute

Way before working at Civility Partners, I suffered from a toxic work culture. Even though I loved my job, it was very tiring—emotionally, mentally, and physically. The work environment was very unhealthy, and because of that, I made the best decision of my life by...

15 Tiny Habits To Kick Off Your New Year

If you’re anything like me, you kick off your New Year with all the lofty resolutions you can think of. In theory, it’s a great way to be intentional about your future. My problem in checking off those resolutions (and maybe yours, too) is twofold. First, I set...