Small Actions With BIG Impact

by Apr 3, 2015

When I deliver keynotes or training programs, I often tell people to start small. Just doing little tiny actions, that seem ever so small, can really make a big impact on organizational culture. So I loved it when a friend sent me this video!

It’s all about Josh Yandt, who was bullied at high school. Out of ideas on how to stop it, he and his mother decided to move so he could attend a new school. Now with a fresh start Josh decided to change his path and hold the door open for fellow students. Morning after morning he greeted strangers as they walked through the door, and while the students thought it odd at first, after awhile they began to appreciate his gesture, learned his name, and greeted him back.

Then something interesting happened – the school’s culture changed. Students reported that they looked forward to Josh’s pleasant greeting and they noticed more kindness overall around campus. Josh’s small action impacted the entire school.

Here’s the video – check it out.

Still not convinced small actions can have a big impact?

In another example of how small actions can work wonders, a few researchers decided to determine if a small gesture of kindness could impact employee performance at work. They gave several test groups a piece of candy before they sent the groups off to solve a word problem. Several control groups were asked to solve the same problem, but received no candy.

Over and over again, the groups who received the piece of candy talked more openly, were more innovative in finding a resolution, had less conflict, and solved the word problem faster than the control groups who received nothing. In fact, the groups who received a piece of candy often got up and offered to assist the groups who hadn’t finished solving the problem yet.

Another small gesture with a big impact.

Civility is the platform for organizational success—it is absolutely necessary for an organization to reach its goals. Download our Ebook on Seeking Civility to learn more on how to create a workplace free of bullying and abusive conduct.

 

Catherine

About Catherine Mattice

Catherine Mattice, MA, SPHR, SHRM-SCP, is the founder/CEO of Civility Partners, an organizational development firm focused on helping organizations create respectful workplace cultures and specializing in turning around toxic cultures. Civility Partners’ clients range from Fortune 500’s to small businesses across many industries. Catherine is a TEDx speaker and an HR thought-leader who has appeared in such venues as USA Today, Bloomberg, CNN, NPR, and many other national news outlets as an expert. She’s an award-winning speaker, author and blogger, and has 50+ courses reaching global audiences on LinkedIn Learning. Catherine’s award-winning book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, was hailed by international leadership-guru, Ken Blanchard, as, “the most comprehensive and valuable handbook on the topic.” Her latest book is Navigating Toxic Work Environments For Dummies (Wiley),

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