The best methods to help internal communications in business

by Aug 18, 2015

Just as good communication between a business and a client is essential for success, so is good communication within a company. A company that communicates effectively is drawing on all its resources, resulting in increased profits and a happy workforce.

The advantages of good internal communications

When a company listens and responds to its staff there are several positive, knock-on effects. Firstly, the workforce feels valued rather than ignored. This will naturally improve their productivity, by improving their attitude to work. Secondly, by communicating with your staff, a company is able to educate its staff about the company goals and thereby move a step closer to achieving them. Once these goals have been communicated to the staff, your employees will be able to have better relationships with the company’s clients or customers.

There are several ways that a company can communicate better internally. Everyone sitting in front of a computer has access to emails, and these are quick and easy to write and send. However, they can also be impersonal, so do not send an email to communicate your thought if the recipient is sitting a stone’s throw away from you, unless there has to be a record of the communication.

If you need to communicate a message to several members of your staff, save time and make the act more personal by arranging a short meeting. Getting people together around a table means you need only make the announcement once, and that you can immediately answer any questions that may result. An alternative to meetings would be to use a company intranet that all members of staff can access.

Business conferences are a way for larger businesses to get together with other branches and affiliated companies. These can be very effective, not only in improving internal business communications, but also for making new contacts and learning new ways of doing things. This has been demonstrated by a former member of the House of Lords, who grew a successful business conference enterprise. Lord Laidlaw donates for scholarship students who will learn how businesses operate throughout the world and in different cultures, both of which are valuable for the future of business. At a business conference, your staff will have to talk and get to know one another, and that can only be good for working relationships.

Of course, there is always the telephone, that familiar device that sits on your desk and rings occasionally. While the workplace is probably not the best place to sit and have a long chat, a little human interaction can make the difference between a good and a bad day for an employee. A phone conversation can also make you appear a little more human to your employees and allow you to see them as something more than just another worker.

Always seek to encourage communication within your company for the benefit of your employees, so they can understand what you need from them, and for the benefit of your clients, who will appreciate being treated as individuals.

About Catherine Mattice

Catherine Mattice, MA, SPHR, SHRM-SCP is President of consulting and training firm, Civility Partners, and has been successfully providing programs in workplace bullying and building positive workplaces since 2007. Her clients include Fortune 500’s, the military, several universities and hospitals, government agencies, small businesses and nonprofits. She has published in a variety of trade magazines and has appeared several times on NPR, FOX, NBC, and ABC as an expert, as well as in USA Today, Inc Magazine, Huffington Post, Entrepreneur Magazine, and more. Catherine is Past-President of the Association for Talent Development (ATD), San Diego Chapter and teaches at National University. In his book foreword, Ken Blanchard called her book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, “the most comprehensive and valuable handbook on the topic.” She recently released a second book entitled, SEEKING CIVILITY: How Leaders, Managers and HR Can Create a Workplace Free of Bullying.

Do you have formal buddy system in place for your new hires?

New hire buddy systems fail when expectations of buddies are not clear, and agendas aren’t provided, so people don’t really know what to do.

As someone who specializes in coaching abrasive and aggressive leaders, I’ve noticed some patterns. Topics that continue to come up in my coaching sessions time and again. Get this. There are things your organization could be doing that actually facilitate bullying. I...

Resolving Conflict: A Case Study

One of our clients had two employees who were struggling to get along. Both employees were key contributors, and the business owner was desperate for them to resolve their differences. It all started when one employee (I’ll call her Susan) was quick to email out...

Four Steps to Dealing with Difficult People

Difficult people are everywhere. It’s likely you have encountered someone at work who struggles to connect with others in a positive way, whether because they are a downer, a one-upper, a gossip, or other reason. While difficult people come in many forms, they all...

Latest book, SEEKING CIVILITY, is released!

I have just released my latest book, SEEKING CIVILITY: How leaders, managers and HR can create a workplace free of bullying and abusive conduct. I thought I'd throw up a few excerpts for interest: What Bullying Is Bullying is repeated abuse that creates a...

What Diversity, Equity, and Inclusion Really Mean

Diversity, equity, and inclusion (DEI) are essential to creating a positive work environment where employees are happy and thriving. We work with organizations to assess and address any issues related to DEI, and we provide training and resources to help create a...

5 Action Items for Diversity, Equity and Inclusion in the Workplace

Building a healthy workplace where employees feel appreciated and respected requires, among other things, making it diverse and inclusive. It is essential for organizations that want to attract and retain top talent, foster innovation, and stay competitive in today's...

Toxic Work Culture: Three Behaviors That Contribute

Way before working at Civility Partners, I suffered from a toxic work culture. Even though I loved my job, it was very tiring—emotionally, mentally, and physically. The work environment was very unhealthy, and because of that, I made the best decision of my life by...

15 Tiny Habits To Kick Off Your New Year

If you’re anything like me, you kick off your New Year with all the lofty resolutions you can think of. In theory, it’s a great way to be intentional about your future. My problem in checking off those resolutions (and maybe yours, too) is twofold. First, I set...