5 Tips to Managing Workplace Conflict

by Oct 3, 2013

Your office is naturally a stressful environment. A workplace conflict between co-workers can arise from stress.  Managing workplace conflict can sometimes be difficult. By understanding the problems and taking positive actions, you can help make your office into a place where you want to be.

1. Have an Open Mind

Different people see things differently and require multiple points of views in order to find common ground. Try to understand the different perspectives that each person is coming from. Everyone should have a chance to speak and clarify their position and opinion on the issue. It might be helpful to apply a time limit to prevent tangential clutter.

2. Be Respectful

The workplace can be a very diverse atmosphere. This means that what is acceptable to one person may be offensive to another person. Aim to use a business-like language and speak professionally. Don’t let your emotions do the talking.

3. Don’t Personalize Disagreements

Don’t take it personally. Seriously, don’t. It is most likely that your co-workers simply have a different perspective on the project. It is not a negative assessment of you as a person. Be open to constructive criticism and don’t take it as a personal attack.

4. Ask for Help

If the conflict continues to build, ask someone you respect to act as the mediator. This person could be your manager or a human resource professional.

5. Expect Conflicts

In a perfect world, there would be no conflicts at the workplace. Unfortunately, it’s not possible to avoid conflict. No matter where you work, you need to learn to expect conflict as part of your work life. The critical thing to gain from all this is that you deal with all conflicts in a productive way.

Civility is the platform for organizational success—it is absolutely necessary for an organization to reach its goals. Download our Ebook on Seeking Civility to learn more on how to create a workplace free of bullying and abusive conduct.

 

Catherine

About Catherine Mattice

Catherine Mattice, MA, SPHR, SHRM-SCP, is the founder/CEO of Civility Partners, an organizational development firm focused on helping organizations create respectful workplace cultures and specializing in turning around toxic cultures. Civility Partners’ clients range from Fortune 500’s to small businesses across many industries. Catherine is a TEDx speaker and an HR thought-leader who has appeared in such venues as USA Today, Bloomberg, CNN, NPR, and many other national news outlets as an expert. She’s an award-winning speaker, author and blogger, and has 50+ courses reaching global audiences on LinkedIn Learning. Catherine’s award-winning book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, was hailed by international leadership-guru, Ken Blanchard, as, “the most comprehensive and valuable handbook on the topic.” Her latest book is Navigating Toxic Work Environments For Dummies (Wiley),

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