Why Every Leader Needs to Worry About Toxic Work Culture

by Feb 21, 2024

Employees quit their jobs for different reasons, and a major one is because of a toxic workplace environment. In fact, researchers discovered that between April and September 2021, toxic culture was the main reason why employees decided to leave their jobs.

A toxic work culture refers to a situation where negative behaviors are tolerated within an organization. It can quietly harm employee happiness, stop new ideas from flourishing, and weaken a company’s foundation.

As leaders, it’s essential to recognize that being successful isn’t just about financial gains, it’s also about creating a positive work environment. Toxic cultures are pervasive issues that leaders can’t afford to overlook.

 

Why is it Crucial for Leaders to Address this Issue?

Working in a toxic environment amplifies stress, burnout, and mental health concerns among employees. This negative culture not only affects their emotional well-being but also leads to feelings of undervaluation and disconnection from their work. 

This makes attracting and retaining talented workers a considerable challenge, as potential hires are discouraged by poor work environments, damaging the company’s employer brand. 

Negative workplace cultures contribute significantly to unfavorable Glassdoor reviews, influencing the choices of job seekers who prioritize positive company cultures. Unhappy employees opting to leave can result in substantial replacement costs, often reaching up to twice the departed employee’s annual salary.

 

The High Cost of a Toxic Work Culture

Beyond emotional impacts, a toxic work culture translates into physical health issues. Employees facing injustice at work have a 35% to 55% increased likelihood of experiencing major diseases such as coronary disease, asthma, diabetes, and arthritis.

In addition to the pain imposed on employees, a toxic culture also imposes costs that flow directly to the organization’s bottom line. When a toxic atmosphere makes employees sick, for example, their employer typically foots the bill and deals with the lost productivity when they’re out sick.

The financial toll continues with disengaged employees, as three-quarters of them actively seek new employment. This lack of productivity can cost companies up to 18% of the employee’s salary annually and 37% higher absenteeism rate. Additionally, low corporate integrity is linked to lower financial value for the organization.

In essence, toxic work cultures come at a steep cost. Can your company truly afford the consequences of a toxic work culture?

 

Building a Positive Culture for Sustainable Success

Creating a positive culture is instrumental in growing a business and ensuring long-term success. Assess the ROI or cost of your current culture and take actionable steps to enhance it with our free tool, our Culture Calculator.

To combat toxic behaviors, leaders must pay attention to warning signs and proactively work towards creating a positive and healthy work environment. (Feel free to share this free course with anyone who could benefit from it!)

Our “Bystander to Upstander” training program empowers your employees to foster a culture that rejects toxic behaviors. Along with that, we have many more culture projects and initiatives we can help implement in your organization.

When you’re ready, reach out to us. We’re here to support you in building and maintaining a positive work environment! 

 

Written by: Cleo Tubon and Jennifer Areola

Civility is the platform for organizational success—it is absolutely necessary for an organization to reach its goals. Download our Ebook on Seeking Civility to learn more on how to create a workplace free of bullying and abusive conduct.

 

About Catherine Mattice

Catherine Mattice, MA, SPHR, SHRM-SCP is President of consulting and training firm, Civility Partners, and has been successfully providing programs in workplace bullying and building positive workplaces since 2007. Her clients include Fortune 500’s, the military, several universities and hospitals, government agencies, small businesses and nonprofits. She has published in a variety of trade magazines and has appeared several times on NPR, FOX, NBC, and ABC as an expert, as well as in USA Today, Inc Magazine, Huffington Post, Entrepreneur Magazine, and more. Catherine is Past-President of the Association for Talent Development (ATD), San Diego Chapter and teaches at National University. In his book foreword, Ken Blanchard called her book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, “the most comprehensive and valuable handbook on the topic.” She recently released a second book entitled, SEEKING CIVILITY: How Leaders, Managers and HR Can Create a Workplace Free of Bullying.

Struggling with a Toxic Boss? Read This

Did you know that seven in ten U.S. workers say they would leave a job if they had a bad manager? That’s according to the latest findings of LinkedIn’s Workforce Confidence survey. Leaders who exhibit challenging behaviors don’t just cost their organizations talented...

NEW BOOK: Navigating a Toxic Work Environment for Dummies

Does your workplace feel like a daily battle for survival? Endless conflict, backstabbing, bullying, and leadership that turns a blind eye… Sound familiar? For too many professionals, the workplace isn’t a place of productivity and growth; it’s a source of anxiety and...

DEI needed if hiring on merit is your goal

Trump has initiated a series of actions aimed at dismantling diversity, equity, and inclusion (DEI) initiatives within the federal government. On January 20, he signed Executive Order 14151, titled "Ending Radical and Wasteful Government DEI Programs and...

The Transformative Power of Hands-On vs. AI Training

Artificial Intelligence (AI) is revolutionizing the workplace, and HR functions are no exception. From recruitment to onboarding and even manager training, AI-based platforms are becoming the go-to solution for many organizations. These programs promise scalable,...

Get Buy-In From the Top! Email To Your Boss

When you've discovered a valuable resource or service that could benefit your organization, getting buy-in from leadership is critical.  Use this email template to propose Civility Partners' services to your boss. Simply customize the placeholders with your own...

Fostering Civil Conversations at Work

SHRM’s Civility Index Research shows that U.S. workers collectively experience 223 million acts of incivility per day and U.S. organizations collectively lose about $2 billion per day in reduced productivity and absenteeism because of it.  You’ve probably seen it...

Managing Emotions at Work After the Inauguration

Next week marks the presidential inauguration, a time that often stirs strong emotions in the workplace. Excitement, disappointment, frustration, or even anxiety can find their way into daily interactions. Employees may consciously or unconsciously bring their...

January Jitters: 4 Tips for Keeping Morale High After the Holidays

Happy New Year! Now that we’re all back to the grind, let’s talk about January’s reputation as the least productive month of the year. The post-holiday slump is real - teams return to work with noticeably less pep in their step.   This time of year can feel like...

3 Stories That Prove Positive Culture Change is Possible

When SHRM launched their #CivilityAtWork initiative, it felt like a rallying cry for everything we believe in and have been fighting for these last 15 years. Respectful, thriving workplaces are the dream we all share, but let’s be real—getting there isn’t always easy....

A Look Back and Look Forward: Where Are You Headed with Culture?

Culture can make or break a workplace. If that sounds dramatic, but consider this: 94% of executives and 88% of employees believe a strong workplace culture is critical to business success, yet 69% of employees say their organizations lack a culture where feedback is...