Why leadership’s ‘Hands-Off’ approach to culture is costing you more than you think

by Oct 9, 2024

Picture this: you’re actively working to foster a positive workplace culture, but managers and leaders are adopting a ‘hands-off’ approach. At first, it seems harmless, even convenient—but beneath the surface, it’s quietly wreaking havoc. Top talent? They’re slipping away unnoticed. And while you’re busy chasing other priorities, the very core of your organization is weakening—dragging down morale, productivity, and ultimately, organizational success. 

A recent SHRM Culture Report reveals that three out of four American workers see management as crucial in shaping workplace culture. Alarmingly, 20% of respondents admitted to leaving a job because of organizational culture.

These findings underscore the powerful influence leaders have on the work environment. The takeaway? Leaders can’t afford to be passive about culture—it could be costing your organization more than you think. 

 

The Hidden Costs of a Neglected Culture

You’re all too familiar with the consequences of neglecting workplace culture. You’re the first to hear employees’ complaints, witness the disengagement, and see the devastating impact of high turnover. Yet, leadership can remain disconnected from these realities, believing that culture is an organic outcome, not something to be actively cultivated. Or, they communicate the importance of culture but remain on the sidelines when it comes to accomplishing initiatives. And that’s where the real problem begins.

 

Increased Turnover

A study by MIT Sloan Management Review found that employees are quitting their jobs in droves because of toxic workplace culture, not low pay. Yet, without intentional effort from leadership, culture becomes inconsistent, leading employees to seek environments where they feel more valued. The cost of replacing an employee can be up to twice their annual salary—a significant financial strain.

 

Low Employee Engagement

Only 34% of employees report being actively engaged in their work, according to Gallup. Leadership’s lack of involvement in shaping culture contributes to this, resulting in lower productivity, absenteeism, and ultimately, poorer performance. You’re left trying to mend the disengagement, often without the backing of those at the top.

 

Poor Employer Branding

Organizations with weak cultures develop a reputation that spreads quickly, affecting their ability to attract top talent. A study from Glassdoor shows that 77% of job seekers consider an employer’s culture before even applying. You’re tasked with fixing the damage once it’s already done, but without leadership’s active engagement, you’re fighting an uphill battle.

 

Culture Isn’t a Set-It-and-Forget-It Task

Culture doesn’t thrive on its own. Leadership’s hands-off approach assumes that employees will foster a positive environment on their own, but without guidance, it’s easy for silos, cliques, and toxic behaviors to take root. Suddenly, you’re dealing with complaints of bullying, unfair treatment, and low morale, while leadership questions why turnover rates are rising.

The hard truth is this: leaving culture on autopilot is like planting a garden and never tending to it. While you may still grow some flowers, it is more likely that the weeds take over, and the flowers wither.

 

How You Can Take Control

Getting leadership to actively engage in culture initiatives can feel like shouting into a void. You’re fighting to build a culture where employees thrive, but without leadership’s involvement, it feels like you’re working with one hand tied behind your back.

What we’ve found over the years is that they often haven’t been provided the tools they need to support culture initiatives and actively impact the work environment. 

This is where we come in.

By partnering with your HR team, we’ll align leadership with the cultural vision you’ve been striving to achieve. Our manager cohort program is designed to bridge the gap, ensuring that leaders at all levels are equipped to contribute to a positive, thriving workplace culture.

Together, we design custom programs and strategies that empower leaders to play an active role in shaping the workplace culture—so you’re not solely responsible. We’ll create opportunities for open dialogue, train managers to lead with empathy, and establish systems to measure cultural progress.

It’s time to get leadership out of the passenger seat and into the driver’s seat when it comes to culture. The long-term cost of staying hands-off is far too high.

Together, we’ll create a thriving, positive environment where every employee feels valued—and your bottom line will reflect that success

PS: Don’t miss our FREE webinar, “Developing Leaders that Create and Sustain a Positive Work Environment,” on November 12th at 10am PT. It’s worth 1 SHRM PDC—register now!

Incivility, bullying, and harassment occur because the culture allows them to. Before starting inclusivity initiatives, you’ve got to stop bad behavior. Take this assessment to determine if your workplace fosters a positive culture.

 

Catherine

About Catherine Mattice

Catherine Mattice, MA, SPHR, SHRM-SCP, is the founder/CEO of Civility Partners, an organizational development firm focused on helping organizations create respectful workplace cultures and specializing in turning around toxic cultures. Civility Partners’ clients range from Fortune 500’s to small businesses across many industries. Catherine is a TEDx speaker and an HR thought-leader who has appeared in such venues as USA Today, Bloomberg, CNN, NPR, and many other national news outlets as an expert. She’s an award-winning speaker, author and blogger, and has 50+ courses reaching global audiences on LinkedIn Learning. Catherine’s award-winning book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, was hailed by international leadership-guru, Ken Blanchard, as, “the most comprehensive and valuable handbook on the topic.” Her latest book is Navigating Toxic Work Environments For Dummies (Wiley).

HR, Are You Part of the Incivility Problem?

You already know what it feels like to be on the receiving end of workplace “drama.” Complaints about rudeness, tension between team members, and employees quietly disengaging are all part of the daily grind. You know it’s expensive. You know it’s draining for you to...

4 Strategies to Infiltrate Civility Into Your Global Organization

At its core, civility is the foundation of a thriving culture. It shapes how people communicate, lead, resolve tension, and show up, especially when challenges arise. Civility doesn’t look the same everywhere, however. What feels respectful in one culture might come...

Is It Okay To Bully AI?

According to a Pew Research Center study, 79% of Americans interact with artificial intelligence (AI) almost constantly or several times a day. Gartner predicts that by 2026, 80% of enterprises will be using generative AI in some form. That means we’re not just...

What Exactly is Civility vs. Incivility?

August is National Civility Month! Civility has recently climbed to the top of search trends, and with SHRM’s #CivilityAtWork initiative, the conversation is gaining real traction. But here’s the question: do you truly understand what civility means in the workplace?...

Is your workforce survey measuring the right things?

Many HR leaders rely on employee surveys to gauge the health of the workplace culture, but not all surveys are created equal. Whether you're using an engagement survey, a Great Place to Work® survey, or another tool, the question is: Are you gathering the right data?...

Conscious Unbossing: Why Gen Z Is Saying “No Thanks” to Leadership Roles

According to DDI’s Global Leadership Forecast 2025, 80% of HR professionals lack confidence in their leadership pipelines. CEOs are just as concerned, ranking “developing the next generation of leaders” among their top four worries. Gen Z is shaking things up. They’re...

The Workplace Culture Model Every Leader Needs to Know

We all want a workplace where people feel seen, heard, and valued. But building that kind of culture takes more than good intentions and inspirational posters. It demands a clear-eyed look at how people behave, how leaders lead, and how the organization itself either...

From Desperation to Determination: Reflecting on 16 Years of Growth

I just got an email from a spammer offering SEO help for my very old website — www.NoWorkplaceBullies.com. I hadn’t thought about that site in ages, so I typed in the link... and there it was. The original website I built the day I started my business — though it...

Sick of HR getting the blame for bullying? (For Dummies Excerpt)

As I was writing my upcoming book, Navigating a Toxic Workplace For Dummies (Wiley), I was reminded about all the research on workplace bullying that indicates HR gets the blame for bullying, HR is not helpful, and, in fact, according to the research, most often makes...

Take Care of Your Employees’ Mental Health: Employers’ Role in Addressing Burnout (Excerpt from For Dummies)

May is Mental Health Awareness Month. A good time to reflect on how work environments either support or sabotage employee well-being. Burnout is on the rise and employers’ role in addressing burnout has never been more important. If you’ve ever worked in a toxic...