Why leadership’s ‘Hands-Off’ approach to culture is costing you more than you think

by Oct 9, 2024

Picture this: you’re actively working to foster a positive workplace culture, but managers and leaders are adopting a ‘hands-off’ approach. At first, it seems harmless, even convenient—but beneath the surface, it’s quietly wreaking havoc. Top talent? They’re slipping away unnoticed. And while you’re busy chasing other priorities, the very core of your organization is weakening—dragging down morale, productivity, and ultimately, organizational success. 

A recent SHRM Culture Report reveals that three out of four American workers see management as crucial in shaping workplace culture. Alarmingly, 20% of respondents admitted to leaving a job because of organizational culture.

These findings underscore the powerful influence leaders have on the work environment. The takeaway? Leaders can’t afford to be passive about culture—it could be costing your organization more than you think. 

 

The Hidden Costs of a Neglected Culture

You’re all too familiar with the consequences of neglecting workplace culture. You’re the first to hear employees’ complaints, witness the disengagement, and see the devastating impact of high turnover. Yet, leadership can remain disconnected from these realities, believing that culture is an organic outcome, not something to be actively cultivated. Or, they communicate the importance of culture but remain on the sidelines when it comes to accomplishing initiatives. And that’s where the real problem begins.

 

Increased Turnover

A study by MIT Sloan Management Review found that employees are quitting their jobs in droves because of toxic workplace culture, not low pay. Yet, without intentional effort from leadership, culture becomes inconsistent, leading employees to seek environments where they feel more valued. The cost of replacing an employee can be up to twice their annual salary—a significant financial strain.

 

Low Employee Engagement

Only 34% of employees report being actively engaged in their work, according to Gallup. Leadership’s lack of involvement in shaping culture contributes to this, resulting in lower productivity, absenteeism, and ultimately, poorer performance. You’re left trying to mend the disengagement, often without the backing of those at the top.

 

Poor Employer Branding

Organizations with weak cultures develop a reputation that spreads quickly, affecting their ability to attract top talent. A study from Glassdoor shows that 77% of job seekers consider an employer’s culture before even applying. You’re tasked with fixing the damage once it’s already done, but without leadership’s active engagement, you’re fighting an uphill battle.

 

Culture Isn’t a Set-It-and-Forget-It Task

Culture doesn’t thrive on its own. Leadership’s hands-off approach assumes that employees will foster a positive environment on their own, but without guidance, it’s easy for silos, cliques, and toxic behaviors to take root. Suddenly, you’re dealing with complaints of bullying, unfair treatment, and low morale, while leadership questions why turnover rates are rising.

The hard truth is this: leaving culture on autopilot is like planting a garden and never tending to it. While you may still grow some flowers, it is more likely that the weeds take over, and the flowers wither.

 

How You Can Take Control

Getting leadership to actively engage in culture initiatives can feel like shouting into a void. You’re fighting to build a culture where employees thrive, but without leadership’s involvement, it feels like you’re working with one hand tied behind your back.

What we’ve found over the years is that they often haven’t been provided the tools they need to support culture initiatives and actively impact the work environment. 

This is where we come in.

By partnering with your HR team, we’ll align leadership with the cultural vision you’ve been striving to achieve. Our manager cohort program is designed to bridge the gap, ensuring that leaders at all levels are equipped to contribute to a positive, thriving workplace culture.

Together, we design custom programs and strategies that empower leaders to play an active role in shaping the workplace culture—so you’re not solely responsible. We’ll create opportunities for open dialogue, train managers to lead with empathy, and establish systems to measure cultural progress.

It’s time to get leadership out of the passenger seat and into the driver’s seat when it comes to culture. The long-term cost of staying hands-off is far too high.

Together, we’ll create a thriving, positive environment where every employee feels valued—and your bottom line will reflect that success

PS: Don’t miss our FREE webinar, “Developing Leaders that Create and Sustain a Positive Work Environment,” on November 12th at 10am PT. It’s worth 1 SHRM PDC—register now!

Incivility, bullying, and harassment occur because the culture allows them to. Before starting inclusivity initiatives, you’ve got to stop bad behavior. Take this assessment to determine if your workplace fosters a positive culture.

 

Catherine

About Catherine Mattice

Catherine Mattice, MA, SPHR, SHRM-SCP, is the founder/CEO of Civility Partners, an organizational development firm focused on helping organizations create respectful workplace cultures and specializing in turning around toxic cultures. Civility Partners’ clients range from Fortune 500’s to small businesses across many industries. Catherine is a TEDx speaker and an HR thought-leader who has appeared in such venues as USA Today, Bloomberg, CNN, NPR, and many other national news outlets as an expert. She’s an award-winning speaker, author and blogger, and has 50+ courses reaching global audiences on LinkedIn Learning. Catherine’s award-winning book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, was hailed by international leadership-guru, Ken Blanchard, as, “the most comprehensive and valuable handbook on the topic.” Her latest book is Navigating Toxic Work Environments For Dummies (Wiley).

’Tis the Season for Boundaries: Protecting Your Time and Well-Being This Holiday Season

The holiday season is a time to rest, connect, and reflect. But for many employees, it can also feel overwhelming.  Work seems to speed up instead of slow down thanks to the “vacation tax” that comes with time off. Projects pile up, deadlines tighten, and expectations...

A Year of Appreciation: What We’re Grateful For at Civility Partners

As we approach the holiday season, our team at Civility Partners is taking a moment to pause, breathe, and reflect on what we’re most grateful for.  Our mission has always been clear: to partner with our clients to help them create a positive workplace environment....

Civility Partners vs. Korn Ferry & EY: What Sets Us Apart

Recently I was asked the question on a podcast: “What do people get when they work with Civility Partners? My answer: “You’ll get direct, honest and empathetic information. We care very much about our mission to create work environments across the globe where people...

Speak Like a CEO, Lead Like HR: Power Language That Drives Culture Change

Last week, we gave you tips on how to make a business case for culture change. Did you try it yet? How did it go? As we were brainstorming for this week's newsletter, we realized that part two is in order, and it’s all about how you present the amazing business case...

6 Steps to Build a Business Case for Culture Change

If you’re reading this, you’re probably standing in the middle of an impossible tug-of-war. Leadership wants data. Employees want meaning. And somehow, you’re supposed to turn feelings, trust, and respect into metrics that fit on a slide deck. But here’s the truth:...

Even Small Teams Can’t Afford to Ignore Culture

Whenever we talk about culture, we often hear, “We’re too small to need culture work,” or “We’re a small company; we’ve got it covered.” But here’s the reality: you’re too small not to focus on culture. When you only have 20 or 50 people, for example, every...

Mansplaining, Womansplaining: Why People Tend to Over-Explain

We’ve all been there — sitting in a meeting where someone takes five minutes to explain what could’ve taken thirty seconds. Or maybe you’ve caught yourself doing it, adding just one more clarification, one more justification, one more “Does that make sense?”...

4 Types of Visionary/Integrator Partnerships

[Caution: Random string of thought ahead. It leads to some good stuff though. Promise!] As a parent, I think a lot about the different roles I play in my kids’ lives. Sometimes I’m their biggest cheerleader, shouting “Yes!” from the rooftops. Other times I offer firm...

What the Heck is a Super-Facilitator? And Why Your Team Needs One

Harvard Business Review recently published an article called Every Team Needs a Super-Facilitator. It's a good read for anyone interested in building strong, inclusive, high-performing teams. I’d never heard this phrase before… have you? Nonetheless, the article...

FREE Webinar: Creating Inclusive Workplaces

What was once applauded as both smart business and the right thing to do has suddenly become controversial. Yep, I’m talking about DEI. It’s disheartening to see that what was once celebrated is now being treated as expendable. But when inclusion takes a back seat, so...