CASE STUDY: High Impact Culture Change

by Nov 11, 2016

The irony. At an organization whose mission was to help people with disabilities thrive in the community, the workplace bullying had become rampant.

The former CEO had been a real bully himself; his leadership and personality style had dripped downward into the organization, and a culture of bullying and negativity ensued.

The board of directors could see the organization slipping downhill. They asked the CEO to step down, and they replaced him with a new CEO who was charged with making big change. The new CEO sought help from Civility Partners, because she knew to remove workplace bullying, she needed to replace it with a new culture.

Together we came up with a five step plan.

  1. Train the leaders, managers and supervisors in driving culture change
  2. Create a culture committee made up of people from all levels of the organization
  3. Create a social vision that would drive the new culture
  4. Update the core values so that they resonated with the employees
  5. Develop a strategic plan around the new values.

After a four-hour training on culture change, a committee was indeed created by asking for volunteers as well as assigning some key organizational champions. Using input gained through various exercises with employees, the social vision, “Enhancing Lives” was eventually created, and the old core values were replaced with new ones: Integrity, Communication, Accountability, Respect, Collaboration, Professionalism.

The CEO knew that culture change couldn’t stop there, so with coaching from Civility Partners in the background, she worked with her departments to develop action items around these new values.

Ultimately a strategic plan was created so that the organization would stay on track for culture change.

And here’s what the CEO has to say about the impact of our work together:

We were “experiencing a very hostile and volatile work environment to the point that employees, good friends who had shared an office for over three years, were no longer able to work side by side. Behavior that would be seen on the playground with young teenagers was being replayed for some staff… Today, people are smiling and looking at one another.  Laughter is heard in the halls.  People are able to problem solve and reach a good resolution. It has taken over a year and IRC is becoming, once again, a good place to work.”

Would you like to have this kind of an impact on your organization? Well, you can! Learn more about the ins and outs of solving workplace bullying by attending my two-day intensive course on Dec 5 and 6. Click here to fill out an application.

I’m spilling the beans. I’m giving you everything you need to solve bullying without me.

Here’s what I plan to cover:

  • A review of what academic research has to say about bullying, empowering you to speak confidently about its impact on your organization.
  • The major myths about workplace bullying and the real truth
  • The social system of workplace bullying and how to ignite the only effective solution – culture change
  • My proven methodology for solving workplace bullying
  • My training program for all employees, and for managers and supervisors (we’ll go through it slide by slide so you can deliver it on your own)
  • My coaching program for organizational leaders as you guide them through culture change

Pretty cool, eh?

There’s only a few spots left, so claim your spot ASAP by filling out the application.

Whether you are an internal HR professional, external consultant, attorney, EAP, workplace violence expert, risk management expert, someone who just wants to know more… this is for you.

If you want to learn how to solve bullying, you are invited.

Catherine Mattice, MA, SPHR, SHRM-SCP
Civility Partners
Your partner in building a positive workplace so your employees can thrive
www.CivilityPartners.com

Do you know how much money chronically bad behavior costs your company? Spoiler alert – it’s a LOT higher than you want it to be. Download our data and worksheet to see how it’s costing your organization and what you can do to fix it.

 

About Catherine Mattice

Catherine Mattice, MA, SPHR, SHRM-SCP is President of consulting and training firm, Civility Partners, and has been successfully providing programs in workplace bullying and building positive workplaces since 2007. Her clients include Fortune 500’s, the military, several universities and hospitals, government agencies, small businesses and nonprofits. She has published in a variety of trade magazines and has appeared several times on NPR, FOX, NBC, and ABC as an expert, as well as in USA Today, Inc Magazine, Huffington Post, Entrepreneur Magazine, and more. Catherine is Past-President of the Association for Talent Development (ATD), San Diego Chapter and teaches at National University. In his book foreword, Ken Blanchard called her book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, “the most comprehensive and valuable handbook on the topic.” She recently released a second book entitled, SEEKING CIVILITY: How Leaders, Managers and HR Can Create a Workplace Free of Bullying.

Your Culture Matters as Much as Your Legal Compliance

Legal compliance serves as the bedrock of any organization. While it lays the foundation, a positive workplace culture breathes life into your organization. A strong, supportive culture fosters employee engagement, boosts morale, and enhances productivity.  This...

How We Create Respectful Work Cultures

For the past 15 years, we have been dedicated to transforming toxic workplace cultures and fostering positive environments through executive coaching, corporate training, and large-scale culture change projects. We’ve serviced over 250 clients and their thousands of...

42% of employees would QUIT over political disagreements

Is it appropriate to restrict employees from expressing their political views at work? On the one hand, you want people to feel free to express themselves. But then, you don't want those water cooler chats to turn into full-blown political showdowns. According to a...

Why Retaining Top Talent is More Difficult Than Ever

Finding and keeping great employees can be tough for companies all over. With changes in employee expectations, advancements in technology, and shifts in the job market, it's a real challenge. In 2019, a whopping 42 million U.S. workers alone said "so long" to their...

Can Your Corporate Culture Influence Workplace Violence?

Workplace violence is a serious concern for organizations worldwide. While there are many reasons why it happens, one thing that doesn't get enough attention is the company culture itself. How people act and treat each other at work can make violence more or less...

How to Utilize Culture Surveys for Cultural Change

Surveys are a wonderful resource for measuring the success of culture change. Many clients approach us with the awareness of a cultural problem…but an inability to identify the cause. And that’s where we step in, often using survey scores as an identifier.  Let’s take...

Microaggressions Can Become Part of an Organization’s Culture. Here’s Why

We're talking a lot about making sure everyone feels included and respected in the workplace. But sometimes, it's not the big, obvious stuff that makes people feel excluded and disrespected - it's the little things. We have likely all experienced situations where...

5 Unfair and Discriminatory Hiring Practices That Go Unnoticed

Businesses that prioritize diversity in their workforce significantly increase the likelihood of fostering creative and innovative thinking among their employees by 150%. Also, companies with a lot of different ethnicities and races in their management team are 35%...

How the Lack of Training Affects your Organization

The workforce is the heart of any thriving company. However, without proper training, employees may find themselves ill-equipped to meet the demands of their roles effectively.  Millennials think learning and growing are important reasons for joining a new company....

Why it’s Getting Harder for Some Women to Report Harassment

The United Nations Women found that about 1 in every 3 women has been sexually harassed at work. 3 out of 4 of them never report it to a manager, HR or anyone else. Imagine a world where every woman is treated with the respect and dignity she deserves. Unfortunately,...