Taking Off the Training Wheels: How to go from bystander to upstander

by Jul 14, 2022

Written by: Sabrina Singh

 

What is courage?

Many would say it’s strength…perhaps even fearlessness. But the true definition contains a few key components. Courage is taking action despite the presence of fear

Imagine a young boy learning how to ride a bike. He’s only ever ridden one with training wheels. It is safe, and relatively easy. There is little chance that he will crash or fall over, so he freely and happily rides the safe, training-wheels-reinforced bike.

Then, one day, his mom takes the training wheels off. What is the boy feeling when he sees the bike?

Probably a little confused – there’s been a change. Probably a little upset – this wasn’t a change he asked for. And most importantly, probably a little scared to get on the bike and ride it. His safety net is gone, and there is suddenly a presence of fear.

After a bit of encouragement, he decides to attempt this new challenge. He reluctantly hops on the bike, while his mom keeps it steady. Then, she lets go and he starts to peddle.

Naturally, he gets scared and stops pedaling. He falls over. His mom explains how he must keep pedaling to stay balanced, and encourages him to try again.

This time, he keeps pedaling. He overcomes his fear and keeps going. But when it comes time to get off the bike, he doesn’t know how to stop, gets scared, and falls over. His mom explains how to use the brakes, and encourages him to try again.

This time, the boy pedals a little faster, rides a little longer, and successfully brakes and hops off the bike. What is the boy feeling now?

Probably a little relieved – the danger presented did not result in harm. Probably proud – he did something courageous. And most importantly, probably less scared to get back on the bike next time.

 

What can we learn from this story?

  1. For courage to be present, fear must also be.
  2. Overcoming that initial fear is the biggest step.
  3. The more willing we are to take action against that fear, the more we will learn along the way, and the less scary that fear will become.

So let’s put this in the context of workplace bullying. If you witness bullying behavior, it becomes your duty to step in and stand up for the target. It’s probably not a duty you expected; it’s certainly not one you wanted; and it’s associated with fear. What if there’s social backlash? What if I become the new target?

But just like the boy didn’t expect to lose his training wheels, we sometimes are faced with situations we didn’t ask for. And just like he overcame his fear, got on the bike, and started riding…we must be courageous and intervene. 

Now let me be clear – intervention looks different for every person, and for each unique situation. Whether it’s direct intervention, seeking out help, or simply making your presence known…the important part is that some form of action is taken.

 

And here’s the good news! 

The first time we face this uncomfortable situation is likely one of the hardest. Each time we practice intervening, it feels a little less scary. This is because the more you do something, the more you learn, and the less “foreign” it feels.

Additionally, there are resources available to help! Catherine’s newest LinkedIn course, “From Bystander to Upstander,” contains valuable insights into the whys and hows of intervention. We have made the course free for the next 24 hours.

At the end of the day, we must realize that silence and inaction…are acceptance. It’s our duty to find the courage to take off those training wheels and learn how to ride our intervention bikes.

About Catherine Mattice

Catherine Mattice, MA, SPHR, SHRM-SCP is President of consulting and training firm, Civility Partners, and has been successfully providing programs in workplace bullying and building positive workplaces since 2007. Her clients include Fortune 500’s, the military, several universities and hospitals, government agencies, small businesses and nonprofits. She has published in a variety of trade magazines and has appeared several times on NPR, FOX, NBC, and ABC as an expert, as well as in USA Today, Inc Magazine, Huffington Post, Entrepreneur Magazine, and more. Catherine is Past-President of the Association for Talent Development (ATD), San Diego Chapter and teaches at National University. In his book foreword, Ken Blanchard called her book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, “the most comprehensive and valuable handbook on the topic.” She recently released a second book entitled, SEEKING CIVILITY: How Leaders, Managers and HR Can Create a Workplace Free of Bullying.

Unpopular Opinion: “Open Door Policies” are Just for Show

Most employees don’t feel safe speaking up at work. In fact, research consistently shows that a significant portion of employees, often more than half, hold back concerns, ideas, or feedback because they fear negative consequences. And yet, ask almost any organization...

Employees Afraid to Discuss Work Toxicity?

I just returned from the Ohio Safety Conference (OSC), where I spoke about Why Safety Fails Without Culture & Behavior. In addition to my session, we hosted a booth where we handed out some swag, including copies of my book, Navigating a Toxic Workplace For...

Should HR Come as a Pair? Compliance vs. Strategic HR

Have you ever noticed how small most HR teams are in comparison to everything they’re expected to do? In many organizations, HR makes up only about 2% of the workforce. Yet they’re responsible for the business’ most valuable asset - PEOPLE. That means culture and...

AI Prompts for Busy HR and Leaders Building Civil Cultures

You don’t struggle creating and managing a positive culture because you don’t care about it. You struggle because you don’t have the time. Between performance issues, leadership coaching, hiring, compliance, and “one more urgent fire,” culture work often gets pushed...

An Important Survey Question You’re Not Asking

Employee Appreciation Day is March 6th here in the United States, and with it often come social events, catered lunches, swag bags, and gift cards. It’s kind of annoying, if you ask me.  Not because you shouldn’t appreciate your people, but because leaders are fairly...

Hear From the Experts: What Really Happens in Upstander Training

We can tell you that our Upstander Training Toolkit really works in our emails. But the most powerful proof comes from our expert facilitators who deliver this very same training to our own clients. Dr. Toni Herndon and Dr. Bob Berk have facilitated this program to...

Why Organizations Create Toxic Rockstars (And How to Stop Them)

Research shows that more than 70% of employees report experiencing incivility or disrespectful behavior at work, and over half say these behaviors reduce their productivity and morale. Meanwhile, almost every HR or people leader has heard some version of these...

7 Questions to Answer Before Launching a Training Program

Organizations spend a staggering amount on training, yet the results often fall short.  In the United States alone, organizations invested $102.8 billion in training in 2025, up from $98 billion in 2024, yet research consistently shows that only 10–20% of training...

Is Your L&D Equipped to Support a Healthy Workplace?

Learning and Development (L&D) teams are drowning in activity. Leadership academies, compliance refreshers, microlearning libraries, LMS migrations, another platform, another rollout, another “strategic priority.” Motion is constant and it may be keeping your...

Culture Eats Your Policies for Breakfast

If I see or hear the quote, “Culture eats strategy for breakfast,” by Peter Drucker one more time, I might vomit. Everyone loves this phrase, but I’m convinced no one knows what it even means. If they did, Civility Partners would be out of a job. While I haven’t read...