Incivility at work can cost a life especially in the medical field

by Nov 2, 2015

We’ve seen medical dramas in the small screen where actors would play rude but brilliant doctors.  A classic example would be the series House where the lead doctor was a genius at solving whatever illness the patient is suffering from.  Although his approach is sometimes unorthodox and he also has a tendency to belittle or say offensive things to his medical team.

Unfortunately, such situations can happen in the medical field and a recent study conducted by Amir Erez, a Huber Hurst professor of management at the University of Florida, proved that it can also have a devastating effect on a patient.  Erez’s study titled “The Impact of Rudeness on Medical Team Performance: A Randomized Trial” showed that physicians or nurses who were given rude remarks before conducting a life or death simulated operation performed poorly during the exercise.  The experiment indicated that rudeness at work affects an employee’s ability to think properly, manage information and make decisions.  Imagine if this happened in real life, a medical professional’s wrong move during a sensitive operation can kill the patient.

This research brings to light the importance of civility at work.  An organization’s workforce may be highly motivated, productive or creative, but all these can be severely affected with rudeness and having a negative work culture.  An individual’s attention and focus may become displaced given a rude encounter at work, which impacts their performance and ultimately affects the company as well.

To learn more about the study, click here.

Civility is the platform for organizational success—it is absolutely necessary for an organization to reach its goals. Download our Ebook on Seeking Civility to learn more on how to create a workplace free of bullying and abusive conduct.

 

Catherine

About Catherine Mattice

Catherine Mattice, MA, SPHR, SHRM-SCP, is the founder/CEO of Civility Partners, an organizational development firm focused on helping organizations create respectful workplace cultures and specializing in turning around toxic cultures. Civility Partners’ clients range from Fortune 500’s to small businesses across many industries. Catherine is a TEDx speaker and an HR thought-leader who has appeared in such venues as USA Today, Bloomberg, CNN, NPR, and many other national news outlets as an expert. She’s an award-winning speaker, author and blogger, and has 50+ courses reaching global audiences on LinkedIn Learning. Catherine’s award-winning book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, was hailed by international leadership-guru, Ken Blanchard, as, “the most comprehensive and valuable handbook on the topic.” Her latest book is Navigating Toxic Work Environments For Dummies (Wiley),

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