Here is an interesting article about toxic workplaces. Incivility can be very damaging to a company.
What Is Incivility?
Incivility includes glaring, rolling eyes and other unpleasant expressions, teasing, putting people down, treating people like they’re invisible, back stabbing, micromanaging, insulting, belittling, deflating, disrespecting, de-energizing, rudely interrupting, being mean-spirited, nasty, and tyrannical.
Bob Sutton’s ideas are about eliminating the behaviors which bring others down. “The difference between the ways a person treats the powerless and the powerful is as good a measure of human character as I know.”