Why Your Reward System For Employees Can Fail Badly

by Mar 6, 2024

Last week marked the celebration of Employee Appreciation Day! During this special time, many companies express their gratitude to their workforce, and one common way they do it is by giving out rewards. 

Reward systems are a crucial aspect of employee motivation and engagement in any organization. However, when implemented incorrectly, they can lead not only to a lack of improvement in employee performance but can also actively demotivate and create an unhealthy workplace environment

According to research by Quantum Workplace, only 35% of employees receive regular recognition, with half of them seeking more acknowledgment. Even managers crave recognition, emphasizing the universal need to feel valued within the organization.

Is your current way of rewarding employees something they really appreciate, or is it just something done as a routine without much meaning? 

 

Why Employee Reward Systems Might Fail

Some of your team, despite being well-compensated, may not be reaching their full potential. Now here’s why:

 

Rewarding the Wrong Behaviors

Sometimes, companies get so caught up in chasing after numbers and achievements that they forget about people and their actions.

Here’s an example, let’s name this department leader, Sadie. She has an exceptional track record of driving profits, meeting targets, and ensuring the company’s bottom line consistently exceeded expectations, so the company rewarded her with a promotion.

However, her leadership style was anything but conventional. She often employed aggressive communication, belittling subordinates and dismissing alternative viewpoints without consideration.

Sure, Sadie’s results are super impressive, but her way of leading has serious consequences for her team’s wellbeing. The management knows about this but instead of correcting the behavior, they reward it. 

Read this ebook to learn how organizations can put a stop to this behavior.

 

Unclear Communication About Rewards

If employees aren’t completely aware of how the rewards system works, they cannot align their actions with the desired outcomes that would qualify them for recognition. 

This often results in confusion and frustration among staff, who may feel their efforts are overlooked or undervalued. Open communication helps to build trust and credibility in the reward system, ensuring that employees feel confident in its fairness and equity. 

That’s why our course, Communicating Employee Rewards, helps you understand the value of a strong communication plan and assess shortcomings in your current communication of rewards. 

 

Lack of Alignment with Organizational Values 

When rewards are not tied to desired behaviors or performance metrics that align with the company’s goals, employees may perceive them as arbitrary or unfair. This disconnect can lead to disengagement and resentment rather than motivation and loyalty.

Rewards should encourage behaviors and successes that help the company reach its mission and align with your core values. That way, employees are inspired to work on things that benefit the entire company.

 

Failure to Adapt and Evolve Reward Systems

Without ongoing reassessment and refinement, reward systems become outdated and lose effectiveness in addressing changing organizational needs and employee expectations. 

What works today may not be effective tomorrow, and organizations must be willing to reassess and refine their reward strategies to ensure ongoing relevance and effectiveness.

 

In Conclusion,

Employee appreciation is a continuous process that should be executed year-round, not just on a specific day. Aside from the tips mentioned above, employees thrive on feedback and acknowledgment of their contributions. 

Whether it’s a simple thank-you message from a supervisor or a formal award ceremony, consistent recognition helps employees feel valued and appreciated for their efforts.

Collaborate, communicate, and foster a healthy work environment through our training programs specifically tailored for your organizations. 

If you have any questions, don’t hesitate to get in touch with us!

 

Written by: Cleo Tubon and Jennifer Areola

Many organizations ignore employee engagement because it feels elusive and expensive. Rather than getting caught up in the fear and doing nothing, download our eBook on employee engagement, and get started.

 

Fields marked with an * are required
Catherine

About Catherine Mattice

Catherine Mattice, MA, SPHR, SHRM-SCP, is the founder/CEO of Civility Partners, an organizational development firm focused on helping organizations create respectful workplace cultures and specializing in turning around toxic cultures. Civility Partners’ clients range from Fortune 500’s to small businesses across many industries. Catherine is a TEDx speaker and an HR thought-leader who has appeared in such venues as USA Today, Bloomberg, CNN, NPR, and many other national news outlets as an expert. She’s an award-winning speaker, author and blogger, and has 50+ courses reaching global audiences on LinkedIn Learning. Catherine’s award-winning book, BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work, was hailed by international leadership-guru, Ken Blanchard, as, “the most comprehensive and valuable handbook on the topic.” Her latest book is Navigating Toxic Work Environments For Dummies (Wiley).

4 Smart Ways to Use AI to Build Civility at Work

Use AI to build civility. SHRM reports that 66% of U.S. employees have experienced or witnessed incivility at work. And those moments of disrespect don’t stay isolated. They ripple. Research from Christine Porath at Georgetown University shows that incivility is...

Offensive Terms to Avoid: What You Say Matters More Than You Think

According to SHRM, 66% of U.S. employees have experienced or witnessed incivility in their workplace. The most common forms include addressing others disrespectfully and interrupting others while they are speaking. Meanwhile, a Deloitte survey reveals that 84% of...

Celebrate Diversity With Music: A Playlist for Inclusivity

A few years back, we put together a playlist for inclusivity in the office and it quickly became one of our most popular blogs, proving that something as simple as music can strike a big chord (pun intended) as people find solidarity in it. So we thought, why not do...

Join our FREE WEBINAR – Fostering a Workplace Where Feedback Fuels Change

Imagine this: A senior leader makes an offhanded, inappropriate remark in a team meeting. The room tenses, eyes drop, and a few uncomfortable chuckles fill the silence. No one speaks up. You’re caught off guard, unsure what to do. Later, someone from that meeting...

Silence Is Not Golden: 5 Ways Lack of Feedback Kills Productivity

Whenever you search on Google or ask ChatGPT for something, you get an answer in a snap. An unintended result of this technology is that we expect immediate feedback from people, too. A lack of feedback kills productivity.  In 2008, tech scholar Nicholas Carr raised a...

5 Ways to Give Feedback to a Toxic Worker About Their Toxic Behavior

If you’ve landed on this page, chances are you’re looking for answers. Maybe you’ve tried everything, or maybe you’re bracing yourself for a conversation you’d rather not have. Or you don't know how to give feedback to a toxic worker about their behavior. Either way,...

It’s Not All in Your Head: 5 Signs You’re In a Toxic Workplace

If you’ve ever questioned whether your workplace is truly toxic or if you’re just “overreacting,” you’re not alone. The truth is, if work feels unbearable day after day, it’s not a bad week—it’s a bigger problem. It could be signs you're in a toxic workplace. Research...

Struggling with a Toxic Boss? Read This

Did you know that seven in ten U.S. workers say they would leave a job if they had a bad manager? That’s according to the latest findings of LinkedIn’s Workforce Confidence survey. Leaders who exhibit challenging behaviors don’t just cost their organizations talented...

NEW BOOK: Navigating a Toxic Work Environment for Dummies

Does your workplace feel like a daily battle for survival? Endless conflict, backstabbing, bullying, and leadership that turns a blind eye… Sound familiar? For too many professionals, the workplace isn’t a place of productivity and growth; it’s a source of anxiety and...

DEI needed if hiring on merit is your goal

Trump has initiated a series of actions aimed at dismantling diversity, equity, and inclusion (DEI) initiatives within the federal government. On January 20, he signed Executive Order 14151, titled "Ending Radical and Wasteful Government DEI Programs and...